Customer Support Officer

5 days ago

Adelaide, Australia Northline Full time

An opportunity has become available for a Customer Support Officer at our Adelaide Warehouse, where you will be responsible for providing day-to-day administrative assistance to the warehouse, ensuring reports are generated, data entered, and processes are followed correctly.

If you have high attention to detail, excellent problem-solving skills and are looking for a challenge in a fast-paced environment, this is a great opportunity to develop further in your career at Northline, as well as bring your unique skillset to the Warehouse team.

Key Responsibilities include:

  • Efficient and accurate data entry of connotes, orders, and confirmations.
  • Creation of purchase orders with precise allocation of information.
  • Processing inbound and outbound customer orders promptly and accurately.
  • Ensuring all picking slips are completed accurately for order processing.
  • Managing inventory locations and systems in coordination with Warehouse Supervisor.
  • Proactively communicating with customers on stock movements and deliveries.
  • Handling customer queries via phone and email, ensuring professional and timely responses.
  • Generating various reports for management and customers as required.

As a Customer Support Officer, you will have:

  • A customer-centric approach to problem solving.
  • Demonstrated ability to work and communicate effectively with internal and external stakeholders.
  • Ability to prioritise and coordinate multiple tasks.
  • Proven track record in delivering excellent customer service.
  • Experience working with KPIs and targets.
  • Proficiency in Microsoft Office suite and data entry skills.
  • Ability to work both independently and collaboratively.

Northline’s Benefits

  • Learning, training and development support – Northline believe in the people we hire. We offer training in leadership, communication, self-development and job-specific courses. We pride ourselves that we promote from within, offering great opportunities for career progression.
  • Employee recognition programs -  Recognising individuals, supervisors and teams that encompass Northline’s values and have provided an outstanding contribution to the operations.
  • Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it. Northline’s benefits program offers discounts on travel, fitness and health, sports and entertainment, automotive, gifts and more
  • Regular team building

Who is Northline?

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family owned business, we are proud of what we achieve, and we like to recognise and reward those who go above and beyond

That’s why, we are, Australia’s Global Logistics People.

Northline and its people help to ensure a safe workplace for all employees. Candidates will be required to pass a pre-employment medical that incorporates a drug & alcohol screen, as well as a police clearance.

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