Customer Support Officer

4 weeks ago

Adelaide, Australia Northline Full time

An opportunity has become available for a Customer Support Officer at our Adelaide Warehouse, located in Regency. This is a casual position, Monday to Wednesday day shifts.  

Reporting to the Warehouse Manager, you will be responsible for day to day administrative assistance to the warehouse, ensuring reports are generated, data entered, and processes are followed correctly.

This is the perfect opportunity for someone who is has a high attention to detail, excellent problem solving skills and is looking for a challenge in a fast-paced environment.

Key Responsibilities:

  • Efficient and accurate data entry of connotes, orders and confirmations.
  • Process inbound and outbound customer orders in a timely and accurate manner, ensuring charging for all orders is correct.
  • Ensure picking slips are filled out in the correct manner with all appropriate information required to process orders accurately.
  • Proactive communication with customers on all matters including stock movements, inventory and deliveries to nurture and grow customer relationships.
  • Undertake customer service duties including attending to customer queries (phone and email) and weekly/monthly reporting as required.
  • Ensure all communication with internal and external customers is professional, effective and timely.
  • Ensure consignments with dangerous goods (DG)have the correct declarations filled out and have the correct accompanying DG paperwork for transit.
  • Build and maintain professional working relationships at all levels of the organisation.

As the successful candidate you will have:

  • A customer-centric approach to problem solving.
  • Demonstrated ability to work and communicate effectively with internal and external stakeholders.
  • Previous experience working towards KPI’s and targets.
  • Good time management skills coupled with a high attention to detail.
  • Ability to prioritise and coordinate multiple tasks.
  • The ability to work autonomously and collaboratively.
  • Moderate levels of proficiency with Microsoft Office suite and strong data entry skills.

Northline’s Benefits

  • Learning, training and development support – Northline believe in the people we hire. We offer training in leadership, communication, self-development and job-specific courses. We pride ourselves that we promote from within, offering great opportunities for career progression.
  • Employee recognition programs -  Recognising individuals, supervisors and teams that encompass Northline’s values and have provided an outstanding contribution to the operations.
  • Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it. Northline’s benefits program offers discounts on travel, fitness and health, sports and entertainment, automotive, gifts and more
  • Regular team building

Who is Northline?

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family owned business, we are proud of what we achieve, and we like to recognise and reward those who go above and beyond

That’s why, we are, Australia’s Global Logistics People.

Northline and its people help to ensure a safe workplace for all employees. Candidates will be required to pass a pre-employment medical that incorporates a drug & alcohol screen, as well as a police clearance.

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