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APS3 Customer Support Officer
2 weeks ago
We are partnering with a large Federal Government Department to grow their approvals team. The main focus of the department is to assist to the quality of life, financial well-being and community recognition for those we support.
If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger and support the health and care of Australians.
- minor research and investigation
- statistical analysis
- project work
It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.
About you:Strong contact centre and/or customer service experience Experience with vulnerable people & handling difficult/complex conversationsData entry skills - ability to quickly and accurately enter data into the systemAbility to interpret complex information Experience within a medical setting/understanding of medical item numbers/claims (desirable)Have a valid National Police Clearance within the last 6 months Interested? What you need to do now: If you're eager to find out more, click 'apply now' Or to discuss the role further or send your CV please email Jasmine Kaiser at
Due to high volumes of applicants only those shortlisted will be contacted What's in it for you with Randstad? Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits. We offer three pay runs per week ensuring you are always paid within the week.Access to My Randstad portal for easy payslip accessExclusive access to roles before we go to marketDiscounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many moreAccess to our employee assistance program services, including counselling services.Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills Customer Service, Contact Centre, Call Centre, contact center, call center, government, inbound, outbound, federal government, administration, full time, medical claims, medical
qualifications nil
education Secondary School/High School
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