APS3 Customer Support Officer

1 month ago


Adelaide, South Australia Randstad Australia Full time

We are partnering with a large Federal Government Department to grow their approvals team. The main focus of the department is to assist to the quality of life, financial well-being and community recognition for those we support.

If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger and support the health and care of Australians.

Pay Rates $38 - $39 per hour + superannuationFull Time Hours (Monday - Friday) | Flexible working opportunities once fully trainedLong-term contract with potential extensions available Please note: For Federal Government opportunities, all potential candidates must be Australian Citizens and a baseline Clearance will be conducted. Responsibilities As the first point of contact, you will need to provide a high level of customer service and administration duties. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and assist in processing requests. Provide direct customer service to members of a vulnerable communityProcess & request claims and make delegations where appropriateAnalyse and interpret information to make decisionsAdministration and reporting following processes & proceduresAssist with external providers to support and process requests for treatmentProvide support to the leadership group as required. This may include undertaking:
- minor research and investigation
- statistical analysis
- project work

It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.

About you:Strong contact centre and/or customer service experience Experience with vulnerable people & handling difficult/complex conversationsData entry skills - ability to quickly and accurately enter data into the systemAbility to interpret complex information Experience within a medical setting/understanding of medical item numbers/claims (desirable)Have a valid National Police Clearance within the last 6 months Interested? What you need to do now: If you're eager to find out more, click 'apply now' Or to discuss the role further or send your CV please email Jasmine Kaiser at

Due to high volumes of applicants only those shortlisted will be contacted What's in it for you with Randstad? Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits. We offer three pay runs per week ensuring you are always paid within the week.Access to My Randstad portal for easy payslip accessExclusive access to roles before we go to marketDiscounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many moreAccess to our employee assistance program services, including counselling services.Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills Customer Service, Contact Centre, Call Centre, contact center, call center, government, inbound, outbound, federal government, administration, full time, medical claims, medical
qualifications nil
education Secondary School/High School

  • Adelaide, South Australia Randstad Australia Full time

    We are partnering with a large Federal Government Department to grow their approvals team. The main focus of the department is to assist to the quality of life, financial well-being and community recognition for those we support.If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something...


  • Adelaide, South Australia Randstad Australia Full time

    We are partnering with a large Federal Government Department to grow their approvals team. The main focus of the department is to assist to the quality of life, financial well-being and community recognition for those we support.If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something...


  • Adelaide city centre, South Australia HOBAN Recruitment Full time

    Are you ready to make a meaningful impact within a Federal Government agency? Do you seek a flexible work arrangement with opportunities for professional growth? If so, we have the perfect job opportunity for youPositions we are constantly recruiting for at the APS3 Level include but are not limited to:Participant Support Officers Operations Officers Access...


  • Adelaide, South Australia Infoxchange Full time

    We are looking for a Customer Support Officer to join us on a casual basis, for up to three days per week, based in Adelaide (with hybrid flexible model).The Customer Support Officer will report to the Head of Connecting Up and take direction on day-to-day work priorities from the Customer support team. The appointee is expected to work in close...


  • Adelaide, South Australia Infoxchange Full time

    We are looking for a Customer Support Officer to join us on a casual basis, for up to three days per week, based in Adelaide (with hybrid flexible model).The Customer Support Officer will report to the Head of Connecting Up and take direction on day-to-day work priorities from the Customer support team. The appointee is expected to work in close...


  • Adelaide, South Australia Infoxchange Full time

    We are looking for a Customer Support Officer to join us on a casual basis, for up to three days per week, based in Adelaide (with hybrid flexible model).The Customer Support Officer will report to the Head of Connecting Up and take direction on day-to-day work priorities from the Customer support team. The appointee is expected to work in close...


  • Adelaide, South Australia Northline Full time

    Our people are more than our best asset. With 18 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success...

  • Support Officer

    2 weeks ago


    Adelaide, South Australia Bendigo and Adelaide Bank Full time

    Your new role with Bendigo Bank is just a few clicks away. As the Support Officer you will be reporting to the Team Manager – Settlements, and will be accountable for the accurate processing of finance settlements with stakeholders both internal and external (Solicitors, other financial institutions, agents etc). You will furthermore support the...

  • Support Officer

    4 weeks ago


    Adelaide, South Australia Bendigo and Adelaide Bank Full time

    Your new role with Bendigo Bank is just a few clicks away. As the Support Officer you will be reporting to the Team Manager - Settlements, and will be accountable for the accurate processing of finance settlements with stakeholders both internal and external (Solicitors, other financial institutions, agents etc). You will furthermore support the funding and...

  • Support Officer

    2 months ago


    Adelaide, South Australia Bendigo and Adelaide Bank Full time

    Your new role with Bendigo Bank is just a few clicks away. As the Support Officer you will be reporting to the Team Manager - Settlements, and will be accountable for the accurate processing of finance settlements with stakeholders both internal and external (Solicitors, other financial institutions, agents etc). You will furthermore support the funding and...

  • Aps3 Payment Officer

    2 weeks ago


    Adelaide city centre, South Australia IPA Personnel Services Full time

    THE OPPORTUNITYAre you looking for a role that will provide you with work life balance, grow your skills and that is both customer centric and administrative? Look no further.IPA has several opportunities nationally for professionals to enter a Federal Government Agency._If you identify as someone with a disability, we strongly encourage you to apply.__...


  • Adelaide, South Australia Beaumont People Full time

    Are you a Customer Service Officer looking for a new role? We have an exciting opportunity for youUsing your experience as a Customer Service Officer, you will deliver meaningful front-line support to the community. Taking inbound and outbound calls, you will be able to utilise your amazing Customer Service skills and work in a team environment to achieve...


  • Adelaide city centre, South Australia William Buck Full time

    More than just accountants and advisors, we aspire to create a positive change in the lives of our clients and our people. Every individual who works with us is recognised for who they are and given every opportunity to progress in a way that fulfils both their talents and aspiration. William Buck people enjoy better careers because we care. It's that...


  • Adelaide, South Australia Ventia Pty Limited Full time

    Customer Support CoordinatorDate:28 Feb 2024Location:Adelaide, SA, AU, 5000Company:VentiaThe RoleWe're looking for a passionate Customer Support Coordinator to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.- Ventia's Operations Centre...


  • Adelaide, South Australia Ventia Pty Limited Full time

    Customer Support CoordinatorDate:29 Feb 2024Location:Adelaide, SA, AU, 5000Company:VentiaThe RoleWe're looking for a passionate Customer Support Coordinator to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.- Ventia's Operations Centre...


  • Adelaide, South Australia mlcoa Full time

    Company Descriptionmlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.We require a communications expert in customer service who is inclusive and collaborative with a 'can do' attitude,...


  • Adelaide, South Australia Data#3 Ltd Full time

    Job DescriptionHRD Employer of Choice and Great Place to WorkFlexible working – central Adelaide location with great viewsOutstanding team environment with excellent development opportunitiesWe are seeking a motivated Customer Support Representative with a positive attitude and willingness to learn, to join our Software Licensing customer support team...


  • Adelaide, South Australia Skylight Mental Health Full time

    Based in Adelaide Metro Casual positions available Open Until Filled Possible shifts between Monday – Friday 9am – 5pm SCHADS Level 2.4 Company Overview: Skylight Programs deliver a range of recovery oriented community mental health services by working alongside people experiencing mental illness, family and friends who care for them, and the broader...


  • Adelaide, South Australia BGIS Full time

    At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...


  • Adelaide, South Australia mlcoa Full time

    Company Descriptionmlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.We are seeking an enthusiastic and driven Client Services Officer/Receptionist who enjoys working in a team environment,...