Service Officer

2 weeks ago


West Ipswich, Australia Empire Group Full time

Service Officer - AO3

  • Temp |$48.12 p/h | Contact Centre |
  • Upcoming opportunities
  • Multiple locations
  • 3 - 6 Month assignment with possibility of extension

The client:

We are expecting to work with a large QLD State Government Department to recruit multiple A03 Service Officers. We are welcoming candidates for this upcoming assignment with experience in Claims, Insurance, Call Centre Outbound Customer Service experience.

The role:

As a Service Officer, you will be responsible for providing excellent customer service and managing and recovering outstanding debt.

Your responsibilities will include:

  • Contacting customers to arrange payment plans.
  • Investigating delinquent accounts.
  • Maintaining accurate records of collections activities.
  • Conducting inbound and outbound calls.
  • Assisting debtors in resolving debt disputes.
  • Organise and manage debtors' instalment payments.
  • Register and action correspondences from debtors and stakeholders.
  • Assessing debtors' eligibility for enforcement order cancellation.
  • Undertake routine audits and quality assurance programs for compliance purposes.

You:

To be successful for this role. You will have:

  • Strong verbal and written communication skills.
  • Proven ability to work in a high-pressured environment.
  • Experience in a high-volume contact centre
  • Experience in a debt collection, recoveries environment, and/or dispute resolution/ negotiation.
  • Excellent initiative and a 'can do' attitude.
  • Strong computer literacy.

Apply:

To be considered for this position, please apply below with your CV and cover letter in Microsoft Word format. Alternatively, email benn.nicholson@empiregroup.com.au

Please note only shortlisted candidates will be contacted.

Consultant

benn.nicholson@empiregroup.com.au

Reference number: BBBH26818
Profession:GovernmentGovernment

Company: Empire Group
Date posted: 2nd Sep, 2024



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