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Residential Services Officer

2 months ago

Ipswich, South Dakota, Australia Churches of Christ in Queensland Full time

Housing Officer

Churches of Christ, Housing Services

Permanent, Full-time Position

Employee Benefits

As a prominent organization, we provide a variety of attractive benefits, including:

  • Salary packaging options;
  • Five (5) weeks of annual leave with the opportunity to purchase additional leave;
  • Discounts through our extensive network of retail partners, such as:
    • JB Hi-Fi,
    • The Good Guys,
    • Goodlife Health Clubs,
    • Bupa Health,
    • And many more;
  • Funding for formal education.

Role Significance

The Housing Officer plays a crucial role in delivering tenancy and property management services within the Housing Programs team. Your contributions will enhance the quality of life for our clients and foster a positive community impact.

Your daily responsibilities will include:

  • Overseeing a diverse portfolio of housing assets, including managing allocations, conducting eligibility assessments, addressing anti-social behavior, handling rent management, and providing referral advice.
  • Reducing rental losses and property damage while ensuring compliance with required standards and optimizing cost recovery for repairs.
  • Encouraging tenant involvement; facilitating feedback and complaints processes, and documenting and reporting on activities.
  • Maintaining properties to an acceptable standard; developing and sustaining long-term and cyclical maintenance plans.
  • Conducting regular property inspections; collaborating with relevant stakeholders to ensure effective and timely maintenance services.
  • Keeping tenant and property records in line with organizational protocols and legal requirements; analyzing data to report on evolving needs and program trends; assisting in monitoring and reporting on rent, bonds, and client repayments.

Candidate Profile

You are a seasoned professional in real estate or social housing. Your understanding of current legislation and the requirements of individuals seeking affordable housing will enable you to offer sustainable solutions. Your composed demeanor and empathy will help you connect with a diverse clientele. Service excellence will guide your interactions with both internal and external stakeholders. You are capable of working independently as well as part of a larger team.

To excel in this position, your qualifications, knowledge, and experience should ideally include:

  • Certificate IV in Social Housing or an equivalent community services qualification, or relevant experience.
  • Awareness of the housing needs and challenges faced by low-income individuals, those facing discrimination, or those who are homeless or at risk of homelessness.
  • Familiarity with the Residential Tenancies and Rooming Accommodation Act 2008.
  • A minimum of three years' experience in tenancy management or a related community services role.
  • Proven ability to operate within a legislative framework.

It is essential that you align closely with our organizational values of: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship, and Safety.

About Us

Churches of Christ has been a source of compassion and care for Australians for over 140 years. Our team of 4000 is dedicated to building communities across Queensland, empowering individuals to lead hope-filled and meaningful lives.

We offer the support, training, and flexibility necessary for you to focus on providing personalized care and attention to our residents.

For more information about our mission, vision, and history, please visit our website.