Client Services Manager – Global Custody, Securities Services

4 months ago

Parramatta, Australia HSBC Full time

Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

HSBC Securities Services (SSv) provides robust and reliable solutions that enhance performance and mitigate risk, today and for the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing services.

As the Client Service Manager you will be responsible for domestic and global assets, clients and market sectors, acting as the primary point of contact for external clients, managing and communicating their service expectations with our operational teams.

Working independently, you will use your high level of knowledge and experience across multiple markets of global and local Settlement Operations for Equity, Fixed Interest Debt and Institutional Managed Funds and associated Corporate Action event processing, to ensure a consistently high level of client service is provided. As such this role gives you the opportunity to work closely with your clients, understanding their business intimately on both a global and local basis, to effectively look after their more complex queries.

You will be joining the leading Securities Services provider in Australia in a role with a client management and servicing focus, gaining broad regional exposure in an exciting fast paced role, working with great clients and developing scope for international career opportunities with the global HSBC brand.

Your main responsibilities will include:

  • Responsibility for the implementation, retention, and growth of the assigned SSv client base, with a focus on stakeholder management across internal operational areas.
  • Answering complex service queries as a conduit between HSBC offshore operations across domestic and global assets, clients and markets across both global and direct custody and institutional funds management.
  • Provision of regular market guidance to large regional clients, using off-shore operational centres.
  • Ensuring New to Bank relationships or client activity required to be undertaken by HSBC is reviewed and agreed as per the relevant Business Acceptance Committee process.
  • In-depth understanding of all client SLA, operating memorandum, tariffs, products, organizational structures and agreements.
  • Analysis of data derived from various systems and reporting tool such as Q-track.
  • Accountability and ownership of driving necessary process improvements, collaborating with and influencing key stakeholders to deliver expected client outcomes.
  • Relationship management of industry participants will be a focus, requiring interaction with HSBC’s marketing function aligning market messaging and planning industry events in conjunction with the account management, sales, business development and product functions, drawing on strong global custody experience.
  • Working closely with relevant risk stewards and assisting with the preparation and sending of relevant market and regulatory updates.

  • Client Services Manager

    4 months ago

    Parramatta, Australia HSBC Full time

    -Job description **Some career choices have more impact than others.** At HSBC we exist with the purpose of _Opening up a World of Opportunity_. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that...

  • Client Service Officer

    3 months ago

    Parramatta, Australia DFP Recruitment Services Full time

    **Job description**: On behalf of a reputable NSW State Government Department, we are seeking 3 x Client Service Officers to provide high quality phone-based customer service support on a short term contract. This role is initially a 1 month assignment, with immediate start. It is 100% office-based in Parramatta and paying $35 - $41.59 per hour + super,...

  • Client Service Officer

    4 months ago

    Parramatta, Australia DFP Recruitment Services Full time

    **Job description**: - **Federal Government opportunity in Parramatta**: - ** 3-month contract with the possibility of extension**: - ** $35.00 per hour + super** Our State Government Client is currently seeking a Client Service Officer to join their Parramatta team with delivering high quality, consistent and timely administration of...

  • Client Service Manager

    2 weeks ago

    Parramatta, New South Wales, Australia Randstad Full time

    About the RoleWe are seeking an experienced Client Service Manager to oversee and inspire a team of professionals in our regional client servicing operations. As a key member of our team, you will play a pivotal role in ensuring our clients receive outstanding support and advice.Key ResponsibilitiesTeam Leadership: Lead and manage a team of Client Service...

  • Client Service Manager

    2 weeks ago

    Parramatta, New South Wales, Australia Randstad Full time

    About the RoleWe are seeking an experienced Client Service Manager to oversee and inspire a team of professionals in our regional client servicing operations. As a key member of our team, you will play a pivotal role in ensuring our clients receive outstanding support and advice.Key ResponsibilitiesTeam Leadership: Lead and manage a team of Client Service...

  • Client Service Officer

    3 months ago

    Parramatta, Australia Link Group Full time

    **Overview** The purpose of the Client Service Officer (CSO) is to provide exceptional service and transactional administrative support to Tier 2 Employers. The role is recognised as highly collaborative within LINK Employer Services and will also support the Client Relationship Team and Employer Services Group to deliver seamless services to Employers to...

  • Client Services Manager

    1 week ago

    Parramatta, New South Wales, Australia Randstad Full time

    {"title": "Client Services Manager", "description": "Lead a Team of ProfessionalsAs a Client Services Manager at Randstad, you will oversee a team of experienced professionals who deliver exceptional client service. Your leadership skills will be put to the test as you inspire and motivate your team to achieve outstanding results.Key...

  • Customer Service Representative

    1 week ago

    Parramatta, New South Wales, Australia Synaco Global Recruitment Full time

    {"h1": "Customer Service Administrator Role at Synaco Global Recruitment", "p": "At Synaco Global Recruitment, we are seeking a highly skilled Customer Service Administrator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:*...

  • Customer Service Representative

    6 days ago

    Parramatta, New South Wales, Australia Synaco Global Recruitment Full time

    About the RoleSynaco Global Recruitment is seeking a highly motivated and customer-focused Customer Service Administrator to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...

  • Service Designer

    5 months ago

    Parramatta, Australia Davidson Group Services Full time

    **The Opportunity**: A Parramatta based client is looking for a Service Designer to join them and play a pivotal role in designing and delivering user-centric digital experiences that enhance accessibility and usability for both internal employees and external users seeking justice. Be part of a dynamic team dedicated to driving digital transformation and...

  • Customer Service Representative

    2 weeks ago

    Parramatta, New South Wales, Australia Synaco Global Recruitment Full time

    About Synaco Global Recruitment We are a leading recruitment agency specializing in placing top talent in various industries. Our team of experts is dedicated to providing exceptional service to our clients and candidates. Job Overview: We are seeking a highly skilled Customer Service Officer to join our team on an ongoing basis. As a Customer Service...

  • Manager Client Services

    1 week ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Northern CPPYJ- Location: Parramatta, NSW, AU, 2150- Req ID: 69757**Manager Client Services** **Residential Care** **Sherwood Program Western Sydney Hub** **Location: Parramatta** **Full-time, Ongoing Opportunity** **Grade 11/12 - $139,787- $161,663 **p.a. **+ superannuation and annual leave loading** **Flexible work practices including flexible...

  • Security Service Technician

    4 months ago

    North Parramatta, Australia ECS International Security Full time

    **DUTIES & RESPONSIBILITIES** - Installing, Testing, Commissioning, Programming & Servicing wide range of alarm/security systems, CCTV systems, Intercom Systems, Access control and integrated systems. - Tecom Challenger Systems, Integriti, Bosch, Tecom C4 - Providing preventative maintenance for both alarm & CCTV systems. - Liaising with key customers on...

  • Sourcing Manager

    4 months ago

    Parramatta, Australia DFP Recruitment Services Full time

    **Job description**: - **Government opportunity in Parramatta CBD**: - ** 12 months initial contract with view to further extension**: - ** $670 - 750 per day + super** Our State Government Client supplies two-thirds of water used in NSW. More than a system operator they are also catchment protectors and water quality experts. They maintain and operate...

  • Customer Service Representative

    4 days ago

    Parramatta, New South Wales, Australia Synaco Global Recruitment Full time

    About the RoleSynaco Global Recruitment is seeking a highly motivated and customer-focused Customer Service Administrator to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Parramatta, New South Wales, Australia Synaco Global Recruitment Full time

    About Synaco Global Recruitment We are a leading recruitment agency specializing in placing top talent in various industries, including the steel sector. Job Overview: We are seeking a highly skilled Customer Service Officer to join our team on a permanent basis. As a Customer Service Officer, you will be the primary point of contact for our clients and...

  • Customer Service Representative

    1 week ago

    Parramatta, New South Wales, Australia Synaco Global Recruitment Full time

    {"h1": "Customer Service Officer Role Overview", "p": "At Synaco Global Recruitment, we are seeking a highly skilled Customer Service Officer to join our team on an ongoing basis. As a key representative of our business, you will be responsible for providing exceptional customer service, generating quotes, managing freight costs, and ensuring accurate data...

  • Client Service Officer

    3 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 61993- We are currently looking to fill three temporary full-time vacancies within our Customer Foundation and Proactive Customer Management teams across Estate Management - We are also looking to establish a talent pool to fill future ongoing and temporary vacancies within Estate...

  • Client Service Officer

    3 months ago

    Parramatta, Australia Easy Authoring Full time

    **Contract role till the 30th of April with possible extension.**: - **Hourly pay rate up to $41.59/day.**: - **Onsite work location: Parramatta office.**: - **Immediate start.** **PURPOSE OF THE ROLE**: You will independently deal with client matters that may include transactions for clients, manage individual client caseloads and have a strong...

  • Client Service Coordinator

    2 weeks ago

    Parramatta, New South Wales, Australia KPMGau Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as an Engagement Coordinator. As a key member of our National Service Centre, you will play a critical role in supporting our client-facing teams and delivering exceptional administrative support.Key ResponsibilitiesProvide exceptional customer service support to...