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Client Services Manager
2 months ago
As a Client Services Manager at Randstad, you will oversee a team of experienced professionals who deliver exceptional client service. Your leadership skills will be put to the test as you inspire and motivate your team to achieve outstanding results.
Key Responsibilities- Guarantee that the team addresses all implementation and administrative tasks with proactive diligence and upholding the highest standards
- Oversee the distribution of client service tasks, monitoring to ensure that all responsibilities are fulfilled within the established service levels
- Ensure that our Client Service staff deliver an exceptional quality experience for clients and members, in line with our service strategy
- Act as an escalation point on the management of risks and issues related to financial planning services
- In conjunction with the Senior Manager Advice Services, Advice Delivery Manager, and Complaints Manager, manage complaints in accordance with the Enquiries and Complaints Handling Policy and Procedures
- Ensure the team proactively manages all implementation and administrative tasks in a timely manner
- Workforce planning to effectively and efficiently manage team to achieve service level standards and minimise wait times for clients
- Impact: Help lead and inspire a successful team and make a positive impact on our members directly
- Development: Gain excellent experience within the superannuation industry within an organisation which promotes career progression
- Culture: Work in and influence a supportive environment that values and cares for both their members and staff
- Opportunity: Potential for career growth and development
- Previous leadership experience within a similar role
- RG146 Preferred
- Diploma of Financial planning advantageous
- Australian Citizens only
