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Client Service Coordinator

2 months ago


Parramatta, New South Wales, Australia KPMGau Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as an Engagement Coordinator. As a key member of our National Service Centre, you will play a critical role in supporting our client-facing teams and delivering exceptional administrative support.

Key Responsibilities
  • Provide exceptional customer service support to our national client-facing staff, ensuring timely and accurate responses to client inquiries.
  • Lead the delivery of administration for KPMG client engagements, from onboarding to completion, ensuring seamless execution and high-quality outcomes.
  • Develop and maintain strong relationships with our client teams, providing solutions to complex problems and ensuring effective communication.
  • Prepare and review engagement letters, reports, and other documentation, ensuring accuracy and attention to detail.
  • Manage and maintain data integrity in our SAP system, ensuring accurate and up-to-date information.
  • Draft and raise bills, and manage client debtor accounts, ensuring timely and accurate financial management.
  • Utilize various risk management systems and accounting software to support our client-facing teams.
  • Meet and exceed performance KPIs and SLAs, ensuring high-quality outcomes and exceptional customer service.
What We Offer
  • Flexible working arrangements, with the option to work from home or in our state-of-the-art office in Parramatta Square.
  • A comprehensive employee benefits and rewards program, offering exclusive discounts, offers, and services.
  • Dedicated onboarding and training expertise, ensuring a smooth transition into the role.
  • A dynamic and supportive team environment, with opportunities for growth and development.
  • 26 weeks paid parental leave, and paid volunteer leave, demonstrating our commitment to work-life balance.
Requirements
  • Excellent customer service skills, gained in an administration, retail, or hospitality environment.
  • Initiative, self-motivation, and a commitment to providing highly responsive customer service.
  • Outstanding time management, problem-solving, and organizational skills, gained in a high-volume environment with competing demands.
  • A collaborative, team-focused mindset, and a flexible approach to work.
  • Strong written and verbal communication skills, with the ability to articulate complex ideas.
  • Intermediate/Advanced Microsoft Office skills, with experience in SAP and accounting software.