Trade Store Customer Service Operator

2 months ago

Burleigh Heads, Australia Knauf Full time

Knauf is one of the world’s leading manufacturers of modern insulation materials, drylining systems, plasters & accessories, thermal insulation composite systems, paints, floor screed, floor systems, construction equipment and tools. With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide, and sales of 10 billion Euro (in 2019), the Knauf Group is offering a range of career opportunities – in Europe, the USA, South America, Asia, and Africa

 

About the role:

Knauf Gypsum is looking for an enthusiastic and confident candidate to join us as a Customer Service Operator. The role reports to the Trade Store Manager. This is a great opportunity to join our high performing trade store in Burleigh Heads, QLD.

The successful candidate be responsible for providing exceptional customer service throughout the daily operations at the Service Centre in accordance with the Company’s strategic plans, operating budgets, procedures, and policies. Ensuring responsibilities are completed on time and correctly 

It is critical to understand the importance of complying with Workplace Health & Safety Standards and follow protocol. Be passionate about learning new skills for career development opportunities. The role involves all aspects of working with customers to deliver customer specific tactical solutions promotions and in-store activations.

Females are highly encouraged to apply

Responsibilities:

  • Dealing with Customers face-to-face & over the phone
  • Regularly check & create orders
  • Receipting, unloading, storing and designating stock items
  • Ensuring customer orders are picked and packed with high accuracy
  • Submitting all documents that are related to the outgoing of goods
  • Maintaining accuracy in all paperwork and delivery quantities 
  • Carrying out quality control checks on picked items including counting and recording finished goods stock figures
  • Record and report any customer complaints to the Trade Stores Manager regarding product and / or service via Knauf's complaint and customer procedures
  • Undertaking stock take activities including daily variance checks and end of period stock take
  • Maintain physical condition of warehouse including keeping work areas clean & tidy
  • Picking & Packing orders (if required)
  • General warehouse duties & house keeping

 

Must have:

  • Excellent customer service skills and responsibilities  
  • Good communication skills (Written & Verbal)
  • Good phone skills and ability to multi task 
  • Team player, attention to detail, time management and organization skills
  • Enjoys working in a team environment
  • Microsoft Office skills to complete operational tasks
  • Picking, packing and dispatching experience would be good
  • Identifies development opportunities for self and team
  • A current forklift license is advantageous or willing to obtain

 

On offer:

  • Excellent Hourly rate
  • Full-Time permanent position
  • Free Parking On-Site
  • Yearly pay review
  • High organic internal growth promoted within
  • 14-week Parental Leave (Primary Carer)
  • Great work-life balance

 

Please note, applicants must have entitlements to work in Australia, as part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants.

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