Customer Service Agent

7 months ago

City of Melbourne, Australia Maersk Full time

Job Description

: Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders. Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires. Ability to align with customer expectations upfront & to be able to respond with suggested solutions. Be fully responsible for customer satisfaction across Maersk product offering. Cross-sell & upsell Logistics and Services products to customers. Responsible for vendor management and shipment order consolidation planning, without physical cargo execution. Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives. Willingness to go the extra mile towards the customers & with focus on providing solutions.

Job Requirements:

Knowledge of shipping, supply chain or logistics industry preferred Excellent Stakeholder management-, interpersonal-, and communication-skills Energetic, well-organized, and self-Initiated  Analytical and problem-solving skills Good process understanding & digital proficiency Strong Microsoft office skills Ability to work under pressure keeping quality in focus Strong cost conscious and optimization mindset Fresh graduates are welcome to apply.

Preferred candidates will be required to undertake reference checks as well as pre-employment screening, including a National Police Check. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Where applicable, background checks including Employment History and Education History (including Qualifications) may be required.

#LI-AI1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

  • Tech Solutions Expert

    4 weeks ago

    Melbourne, Victoria, Australia Commercial-Agent Solns-Customer Solutions-NAT Full time

    We are seeking a Tech Solutions Expert to join our Commercial-Agent Solns-Customer Solutions-NAT team in Australia.About the RoleAs a Solutions & Implementations Specialist, you will be responsible for helping our sales teams articulate value and sell more to our Real Estate Agency clients. You will also support with product demos to help clients get maximum...

  • Customer Service Agent

    8 months ago

    Melbourne Airport, Australia Wymap People Full time

    ASAP Start - Penalty Rates - Airport Location Wymap People are currently seek a Customer Service Agent to support our leading Ground handling client on a long-term ongoing basis. **About the role**: - Working in a fast paced environment - Entering data into required systems - Working with customers **About you**: - Basic numeric and literacy skills -...

  • Customer Service Agent

    3 months ago

    Melbourne, Australia Global-e Full time

    We are looking for a Customer Service Agent (CSA) to join our growing team in Australia. You will be responsible for delivering a swift and efficient front line service to both merchants and end customers. The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard, and maintaining set SLAs and ensuring that any...

  • Customer Service Agent

    2 months ago

    Melbourne, Australia Probe CX Full time

    **About the role** As a Customer Support Consultant, you'll be the face of PTV, providing excellent customer service to anyone who uses public transport in Victoria. In this role, you will be responsible for handling inbound queries from users of the Victorian Public Transport network. As an agent you will be tasked with responding to queries regarding the...

  • Customer Service Agent Mtia

    7 months ago

    Melbourne, Australia Suburban Rail Loop Authority Full time

    10 April Customer Service Agent Mtia Probe CX - Melbourne, VIC Customer Service & Call Centre Source: uWorkin JOB DESCRIPTION Are you a positive person with an eager to learn attitude? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?If so, this is the role...

  • Customer Service Agent

    2 months ago

    Ubicación Melbourne, Victoria, Australia Gratitude Jobs Full time

    **Requirements**: - Freshers: Basic 52,502 AUD + Superannuation 6038 AUD - Total Annual = 58540 AUD. - Experienced: Basic 57008 AUD + Superannuation 6556 AUD - Total Annual = 63563 AUD. **Role Description**: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new...

  • Oshc - Customer Service Agent

    6 months ago

    Melbourne, Australia TheirCare Full time

    Casual Opportunities Available - Shifts within 6:30am - 9pm (AEST). Flexible shift times to fit your schedule - Ongoing training and support + career progression TheirCare is looking to expand its customer service team and are now looking for an causal Customer Service Support agent to join the team at our headquarters based in Glen Iris. **About the...

  • Customer Service Agent

    1 month ago

    Melbourne, Australia NEXTDC Full time

    Job DescriptionAs our casual Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In...

  • Customer Service Agent

    1 month ago

    Melbourne, Australia NEXTDC Ltd Full time

    Company DescriptionAt NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. NEXTDC is an exciting ASX 100-listed technology company,...

  • Guest Service Agent

    6 months ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **General*** **Job Grade**: Part Time Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently...

  • Guest Service Agent

    4 months ago

    Melbourne, Australia Cushman & Wakefield Full time

    **Job Title** Guest Service Agent **Job Description Summary** The guest services agent role is responsible for delivering exceptional workplace experiences and service to residents, guests and the community, ensuring qualitative customer outcomes are realised. The Agent must ensure they liaise professionally and appropriately with customers, suppliers and...

  • Rental Service Agent

    1 month ago

    Melbourne, Victoria, Australia Indie Campers Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Rental Service Agent to join our team at Indie Campers in Campbellfield, Melbourne.Key Responsibilities:Deliver exceptional customer service by handling incoming reservations, welcoming guests, and ensuring smooth check-ins and check-outs.Prepare and maintain our fleet of campervans to the...

  • Customer Support Agent

    7 months ago

    Melbourne, Australia CoinFlip Full time

    Customer Support Agent CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more than 5,000 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand,...

  • Guest Service Agent

    7 months ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **Rooms*** **Job Grade**: Full-Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates five hotels including Pan Pacific Melbourne, which is conveniently...

  • Guest Service Agent

    2 months ago

    Melbourne, Australia Hilton Full time

    Guest Service Agent **This position is open to Australian residents only or applicants who have the legal right to work in Australia.** **About Hilton Melbourne Little Queen Street**Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10...

  • Passenger Services Agent

    2 months ago

    Melbourne, Australia dnata Full time

    The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’...

  • Customer Experience Agent

    2 months ago

    Melbourne, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...

  • Customer Experience Agent

    7 months ago

    Melbourne Airport, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...

  • Guest Service Agent

    2 days ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **Rooms*** **Job Grade**: Full-Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently...

  • Guest Service Agent

    7 months ago

    Melbourne, Australia Oakwood Premier Melbourne Full time

    **The Company** Oakwood Worldwide is a global brand and has owned and operated hotels and apartments internationally for over 20 years. Oakwood Premier Melbourne is the perfect choice of accommodation for those who seek indulgence and style. The impressive property offers our guests state-of-art technologies combined with all the amenities and services of...