Allocation & Service Coordinator

4 weeks ago

Abbotsford, Australia Care Connect Full time

Allocations and Service Coordinator

Do you want to have a positive impact on people's lives in the community? Care Connect are seeking a dedicated and detail-ordinated Allocations and Service Coordinator to join our newly created Direct Care Services team.

About us...
An industry-leading and dynamic Care provider, Care Connect is proudly a not-for-profit, approved Home Care Package provider that understands how important it is to remain independent at home. Our collaborative, authentic and talented team enhance people's quality of life each and every day. You can be part of it

About the Role

The Allocation & Service Coordinator is responsible for performing day-to-day service coordination and scheduling activities in the Direct Care Services team.

The key aspects of this role will include but not be limited to:

  • Coordinating client services, demonstrating a high level to customer service by being responsive, friendly, reliable, and professional with all enquiries
  • Coordinating care worker schedules ensuring that all planned leave are accounted for and that travel time between shifts are minimised
  • Managing adhoc daily change requests from clients or care workers
  • Achieving KPIs with regards to rostering efficiencies
  • Contacting clients with regards to service changes
  • Assisting the Team Leader as required

This is a dynamic role and would suit a puzzle master who enjoys delighting clients and care workers through a well organised and efficient service roster.

Most importantly, you will provide a strong care factor to our clients, prioritising their well-being at all times.

About You

You are a great team player, loves contributing to continuous improvement and enjoys working in a fast past environment. You are committed to treating others with respect and maintaining confidentiality. You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.

To be successful in this role, you will be able to demonstrate the following:

  • Minimum of 2 years' experience with rostering or scheduling in a community to the Aged Care sector
  • Previous experience rostering or scheduling using the Skedulo system (highly desirable)
  • Exceptional customer service and interpersonal skills (listening, written and verbal)
  • Strong time management and organisational skills
  • Ability to communicate with others in a warm and helpful manner, while simultaneously building credibility and rapport
  • Strong attention to detail and accuracy through being thorough, methodical and systematic
  • Experience in the Microsoft Office suite, Client Management and other systems, with an ability to adapt to new technologies
  • Demonstrated high-speed data entry (min 45wpm plus) with high level of accuracy
  • Ability to problem solve and negotiate under pressure and within time-limited situations

To be considered for this role you must have full Australian working rights and evidence of a minimum of 3 Covid 19 vaccinations.

Current Police & Working With Children Checks will be required - we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.

What's in it for you?....
We offer a competitive salary of $80,000 pa + super. As a not-for-profit employee, you are also able to access NFP Salary Packaging benefits & Meals & Entertainment packaging - increasing your take-home pay We value your work/life balance with a flexible working environment, a passionate team and a caring, understanding work environment.
Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career. We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.

How to Apply
Are you our next Scheduling Superstar? If so, get in touch today Click Apply Now & attach your current resume - we will keep you updated on the outcome of your application.

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.

- Grow your career while supporting vulnerable people in your community
- Enjoy job security with our trusted brand 30 years in the making
- Flexible working environment and a great team environment

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