Allocation & Service Coordinator

1 week ago

Abbotsford, Victoria, Australia Care Connect Full time

Allocations and Service Coordinator


We are seeking a dedicated and detail-ordinated Allocations and Service Coordinator to join our newly created Direct Care Services team.

- $80k + super + (NFP pre-tax savings up to $15,900)

  • Fulltime, permanent position
  • Flexible working arrangement (Office + WFH)
  • Office located in Abbotsford, VIC

Care Connect

About the Role


The Allocation & Service Coordinator is responsible for performing day-to-day service coordination and scheduling activities in the Direct Care Services team.

The key aspects of this role will include but not be limited to:

  • Coordinating client services, demonstrating a high level to customer service by being responsive, friendly, reliable, and professional with all enquiries
  • Coordinating care worker schedules ensuring that all planned leave are accounted for and that travel time between shifts are minimised
  • Managing adhoc daily change requests from clients or care workers
  • Achieving KPIs with regards to rostering efficiencies
  • Contacting clients with regards to service changes
  • Assisting the Team Leader as required


This is a dynamic role and would suit a puzzle master who enjoys delighting clients and care workers through a well organised and efficient service roster.


About You
You are a great team player, loves contributing to continuous improvement and enjoys working in a fast past environment. You are committed to treating others with respect and maintaining confidentiality.

You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.

You ideally have prior allocations experience in the home care sector.

To be successful in the role you have:

  • Previous rostering or scheduling using the Skedulo system (highly desirable)
  • Exceptional customer service and interpersonal skills (listening, written and verbal)
  • Strong time management and organisational skills
  • Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport
  • Strong attention to detail and accuracy by being thorough, methodical and systematic
  • Experience in the Microsoft Office suite, Client Management and other systems, with an ability to adapt to new technologies
  • Demonstrated highspeed data entry (min 45wpm plus) with high level of accuracy.
  • Ability to problem solve and negotiate under pressure and within time limited situations

Qualifications:

  • Minimum of 2 years' experience with rostering or scheduling in a community to age care sector.

We Offer
- $80k + super + (NFP pre-tax savings up to $15,900)

  • A caring, understanding work environment
  • Flexible working environment and a passionate team
  • Professional development opportunities including access to hundreds of online courses
  • Great team environment, trusted employer brand, job security

Additional requirements:

  • A statutory declaration is required, confirming residency in a country other than Australia. Depending on the information provided an international police check/s may also be required.
  • Part of our selection process requires the completion of psychometric assessments.
**How to Apply

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