Current jobs related to Client Outcomes Lead - Glen Iris - Hearth Support Services

  • Client Outcomes Lead

    4 months ago

    Glen Iris, Australia Hearth Support Services Full time

    **About the role**: The Outcomes Lead will support the Client Outcomes Manager in the oversight and operational requirements of the client services team. The role is responsible for leading the day to day running of their direct reports and other client services roles where required, ensuring smooth service delivery and providing supervision & support. The...

  • Client Services Response Officer

    4 months ago

    Glen Iris, Australia Hearth Support Services Full time

    Are you looking for a meaningful job? Do you have a passion for helping others and making a positive impact to someone’s life? Due to substantial growth, we are looking for Client Services Response Officer/s (CRO) to join Hearth Support Services and contribute in our pledge to be a driving force in changing the Disability sector to improve quality of life...

  • Finance Sales

    3 months ago

    Glen Iris, Australia Auto Loans Group Full time

    **About the business**: Auto Loans Group has evolved to become the industry’s employer of choice for experienced Finance Consultants looking to further their career in Car, Equipment, Business and Commercial Finance. We’ve grown to become one of Australia’s leading online finance broking firms - with the highest independent customer satisfaction rating...

  • Clinical Psychologist

    6 days ago

    Glen Iris, Victoria, Australia Max Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Psychologist to join our team at Max Solutions. As a Psychologist (SwD), you will play a critical role in conducting cognitive assessments for students with high needs, working closely with schools and the Victorian Department of Education.Key ResponsibilitiesConduct comprehensive cognitive...

  • Ppt Home Care Aged Care Support Worker

    3 months ago

    Glen Iris, Australia RDNS Your Choice Home Care Full time

    Are you someone who loves older people? Are you passionate about providing companionship, assistance, and making a difference in people's lives? If so, we have a rewarding opportunity for you! **Position: PPT Support Worker** **Location: Glen Iris, Victoria** **Type: Permanent Part Time** **What We're Looking For**: - Availability between Monday to...

  • English Language Teacher in Victoria, Australia

    3 months ago

    Glen Iris, Australia Global LT Full time

    Join the Global LT community and help provide language lessons to business professionals and their families worldwide. We are currently looking for** English Language Teachers** to provide face-to-face customized lessons to our clients in **Victoria, Australia.** Job Information: - Class Number: 173505/173506 - Students: 2 teenagers - Schedule: 2x & 4x a...

  • Ppt Home Care Aged Care Support Worker

    4 months ago

    Glen Iris, Australia RDNS Your Choice Home Care Full time

    Are you someone who loves older people? Are you passionate about providing companionship, assistance, and making a difference in people's lives? If so, we have a rewarding opportunity for you! **Position: PPT Support Worker** **Location: Glen Iris, Victoria** **Type: Permanent Part Time** **What We're Looking For**: - Availability between Monday to...

  • Ppt Home Care Aged Care Support Worker

    4 months ago

    Glen Iris, Australia RDNS Your Choice Home Care Full time

    Are you someone who loves older people? Are you passionate about providing companionship, assistance, and making a difference in people's lives? If so, we have a rewarding opportunity for you! **Position: PPT Support Worker** **Location: Glen Iris, Victoria** **Type: Permanent Part Time** **What We're Looking For**: - Availability between Monday to...

  • Sales Consultant

    1 week ago

    Glen Iris, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: **As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate in excess of 90 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of...

  • Program Administrator

    2 days ago

    Glen Iris, Victoria, Australia Max Solutions Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our service delivery team as a Program Administrator. In this role, you will be responsible for coordinating appointments with our national network of medical and allied healthcare providers, managing a portfolio of cases, and resolving issues from employees, clients, and...

  • Program Administrator

    43 minutes ago

    Glen Iris, Victoria, Australia Max Solutions Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our service delivery team as a Program Administrator. In this role, you will be responsible for coordinating appointments with our national network of medical and allied healthcare providers, managing a portfolio of cases, and resolving issues from employees, clients, and...

  • Program Administrator

    2 weeks ago

    Glen Iris, Victoria, Australia Max Solutions Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our service delivery team as a Program Administrator. In this role, you will be working in a fast-paced, professional environment, with a strong focus on quality and customer service.Key Responsibilities:Coordinating appointments with our national network of medical and...

  • Client Service Officer

    3 months ago

    Glen Waverley, Australia Demant Full time

    **Who is Audika** - Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika...

  • Disability Support Coordinator

    2 weeks ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time

    About the RoleHearth Support Services is a leading provider of disability support services, and we are seeking a highly skilled and dedicated Disability Support Coordinator to join our team.As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, their families, and our support workers. You will...

  • Disability Support Coordinator

    2 weeks ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time

    About the RoleHearth Support Services is a leading provider of disability support services, and we are seeking a highly skilled and dedicated Disability Support Coordinator to join our team.As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, their families, and our support workers. You will...

  • Horticulturalist Team Leader

    4 months ago

    Glen Iris, Australia Simplerecruit Full time

    **The Company** Jane Jones Landscapes is an award-winning boutique landscape design business that creates unique outdoor spaces that complements client’s home, aspirations, and lifestyle. We are excited to be building our team and seek a Full Time Team Leader to work closely and support our family-oriented team of Gardeners/ Horticulturalists across...

  • Speech Pathologist

    2 weeks ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time

    About Hearth Support ServicesHearth Support Services is a dynamic and growing organization that provides responsive, quality, and hassle-free disability support to clients. Our mission is to promote independence and assist clients to lead fulfilling lives at home and within their community.About the RoleWe are seeking a qualified Speech Pathologist to join...

  • Support Worker

    4 months ago

    Glen Iris, Australia Guardian Network Full time

    **SUPPORT WORKERS** **Glen Iris** Why work for Guardian Network? - Generous salary packaging up to $15,900 annually. - Career pathways, education and training opportunities. - Work life balance; Work close to home. - Ability to pick up extra shifts. - Flexible approach to a range of working hours Monday to Sunday. - Values based leading Aged Care provider...

  • Speech Pathologist

    2 weeks ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time

    About Hearth Support ServicesHearth Support Services is a dynamic and growing organization that provides responsive, quality, and hassle-free disability support to clients. Our mission is to promote independence and assist clients to lead fulfilling lives at home and within their community.About the RoleWe are seeking a qualified Speech Pathologist to join...

  • Occupational Therapist

    1 week ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time

    About Hearth Support ServicesHearth Support Services is a dynamic and growing Allied Health business, dedicated to providing exceptional services to individuals with disabilities. We are committed to delivering responsive, quality, and hassle-free support to our clients, empowering them to lead fulfilling lives at home and within their community.Job...

Client Outcomes Lead

4 months ago

Glen Iris, Australia Hearth Support Services Full time

The Outcomes Lead will support the Client Outcomes Manager in the oversight and operational requirements of the client services team. The role is responsible for leading the day to day running of their direct reports and other client services roles where required, ensuring smooth service delivery and providing supervision & support.

The Outcomes Lead will manage a quarter of a case load including leave management of team and the management of other caseloads when required. Responsible for guiding the participant from initial set up, facilitating support worker matching and ongoing management for the participant relationship with Hearth Support Services.

You will be accountable for leading and supporting the Support Worker team to deliver quality, person centred and client focused outcomes. Additionally, mentoring, coaching, and developing the broader Relationship Manager team.

 

Responsibilities will include:

  • Contribute to the strategic direction for the Relationship Management operational function including establishing a best practice framework
  • Foster and continuously develop positive and supportive relationships with participant and families to fully understand the their needs, goals and supports. Determine participant requirements through initial meeting, guided development of the care plan, facilitate care team meetings, conduct quarterly review and contribute to NDIS plan reviews.
  • Develop and maintain positive relationships with key external disability service providers and stakeholders (i.e. Support coordinators, educators & care team)
  • Lead, coach, develop and support your team to provide responsive, person centered support that enables participants to progress toward their individualised NDIS plan goals
  • Ensure high quality service and support is delivered to participants that complies with Hearth’s Participant Service and NDIS quality standards and legislative requirements
  • Oversee and ensure support worker wellbeing, training, performance development and opportunities for career growth.
  • Caseload management of direct reports and team, including intake management, assess and progress new referrals.
  • Ensure all documentation is maintained and updated as required (ie Service Agreements, Management Plans, Behaviour & Medication plans & High Intensity Supports documentation)
  • Case notes and client reviews that reflect goal planning in line with the participants NDIS plan are documented (including engagement with support coordinators & other external support providers ie: Allied Health professionals)

 

Requirements

    • 10+ years experience in leadership/management within the disability sector, including developing great relationships and managing a service delivery team
    • Qualification in Disabilities, Community Services or related discipline
    • Extensive experience in person-centred disability support services and plan principles
    • Strong understanding of disability sector regulatory, legislative, quality & compliance standards and policy and procedures
    • Demonstrated proficiency in a range of IT applications, and the ability to understand and manage financial budgets
    • High level decision making and problem-solving skills
    • Excellent interpersonal, and communication skills

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, NDIS Screening Check, Working With Children Check, and proof of qualifications/licences.

Benefits

    • Person centred organisation 
    • Join a rapidly growing team with a warm and supportive culture.
    • Flexible working and hybrid working option available, working locations to be based out of our Glen Iris 3146 and Coburg 3058 Office.
    • Travel compensation, work laptop, and mobile phone provided.
    • Comprehensive Employee Assistance Program

Please include a copy of your up-to-date CV in your application, along with a Cover Letter addressing the key selection criteria. 

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, NDIS Screening Check, Working With Children Check, and proof of qualifications/licences. 

We look forward to hearing from you