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Program Administrator

2 months ago

Glen Iris, Victoria, Australia Max Solutions Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our service delivery team as a Program Administrator. In this role, you will be responsible for coordinating appointments with our national network of medical and allied healthcare providers, managing a portfolio of cases, and resolving issues from employees, clients, and healthcare practices.

Key Responsibilities:

  • Coordinating appointments with medical and allied healthcare providers
  • Managing a portfolio of cases, including monitoring outcomes
  • Managing enquiries and resolving issues from employees, clients, and healthcare practices
  • Providing exceptional customer service to internal and external customers

About You

  • You have a genuine interest in people and are able to listen actively and build rapport
  • You are a natural at customer service with both internal and external customers
  • You are self-motivated, adaptable, and flexible
  • You are a team player who can also work autonomously

What We Offer

  • Extensive leave provisions, including domestic abuse, community service, and study leave
  • Ability to purchase or cash our annual leave
  • Education assistance and study leave
  • Flexible working arrangements
  • Proven career development and promotion opportunities

About Us

At MAX Solutions, we value diversity and are committed to creating an inclusive workplace. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature-aged workers, and people from culturally and linguistically diverse backgrounds to apply.

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.