Client Outcomes Lead
7 months ago
**About the role**:
The Outcomes Lead will support the Client Outcomes Manager in the oversight and operational requirements of the client services team. The role is responsible for leading the day to day running of their direct reports and other client services roles where required, ensuring smooth service delivery and providing supervision & support.
The Outcomes Lead will manage a quarter of a case load including leave management of team and the management of other caseloads when required. Responsible for guiding the participant from initial set up, facilitating support worker matching and ongoing management for the participant relationship with Hearth Support Services.
You will be accountable for leading and supporting the Support Worker team to deliver quality, person centred and client focused outcomes. Additionally, mentoring, coaching, and developing the broader Relationship Manager team.
**Responsibilities will include**:
- Contribute to the strategic direction for the Relationship Management operational function including establishing a best practice framework
- Foster and continuously develop positive and supportive relationships with participant families to fully understand the participant and their needs.
- Coordinate timely responses to ensure participant requests and feedback are managed appropriately, within time and budget.
- Develop and maintain positive relationships with key external disability service providers and stakeholders (i.e., Support coordinators, educators & care team)
- Oversee and ensure support worker wellbeing, training, performance development and opportunities for career growth.
- Ensure high quality service and support is delivered to participants that complies with Hearth’s Participant Service and NDIS quality standards and legislative requirements
- Determine participant requirements through initial meeting, guided development of the care plan, facilitate care team meetings, conduct quarterly review and contribute to NDIS plan reviews
- Caseload management of direct reports and team, including intake management.
- Lead, coach, develop and support your team to provide responsive, person centered support that enables participants to progress toward their individualised NDIS plan goals
- Work closely with the Intake Team to assess and progress new referrals.
- Ensure participant requirements from the initial meeting, the guided development of the care plan, care team meetings, quarterly reviews, reflective practice sessions and contribute to NDIS plan reviews when required.
- Ensure all documentation is maintained and updated as required (ie Service Agreements, Management Plans, Behaviour & Medication plans & High Intensity Supports documentation)
- Case notes and client reviews that reflect goal planning in line with the participants NDIS plan are documented (including engagement with support coordinators & other external support providers ie: Allied Health professionals)
**Requirements**:
- 15+ years leadership/management experience in the disability sector, including developing great relationships, managing a service delivery team
- Qualification in Disabilities, Community Services or related discipline
- Extensive experience in person-centred disability support services and plan principles
- Strong understanding of disability sector regulatory, legislative, quality & compliance standards and policy and procedures
- High level decision making and problem-solving skills
- Excellent interpersonal, and communication skills
Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, NDIS Screening Check, Working With Children Check, and proof of qualifications/licences.
**Benefits**
- Person Centred Organisation
- Join a rapidly growing team with a warm and supportive culture.
- Flexible working and hybrid working option available, working locations to be based out of our Glen Iris 3146 and Coburg 3058 Office.
- Travel compensation, work laptop, and mobile phone provided.
- Comprehensive Employee Assistance Program
-
Ppt Home Care Aged Care Support Worker
7 months ago
Glen Iris, Australia RDNS Your Choice Home Care Full timeAre you someone who loves older people? Are you passionate about providing companionship, assistance, and making a difference in people's lives? If so, we have a rewarding opportunity for you! **Position: PPT Support Worker** **Location: Glen Iris, Victoria** **Type: Permanent Part Time** **What We're Looking For**: - Availability between Monday to...
-
English Language Teacher in Victoria, Australia
7 months ago
Glen Iris, Australia Global LT Full timeJoin the Global LT community and help provide language lessons to business professionals and their families worldwide. We are currently looking for** English Language Teachers** to provide face-to-face customized lessons to our clients in **Victoria, Australia.** Job Information: - Class Number: 173505/173506 - Students: 2 teenagers - Schedule: 2x & 4x a...
-
Sales Consultant
4 months ago
Glen Iris, Australia Goodlife Health Clubs Full time**About Goodlife Health Clubs**: **As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate in excess of 90 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of...
-
Ppt Home Care Aged Care Support Worker
7 months ago
Glen Iris, Australia RDNS Your Choice Home Care Full timeAre you someone who loves older people? Are you passionate about providing companionship, assistance, and making a difference in people's lives? If so, we have a rewarding opportunity for you! **Position: PPT Support Worker** **Location: Glen Iris, Victoria** **Type: Permanent Part Time** **What We're Looking For**: - Availability between Monday to...
-
Ppt Home Care Aged Care Support Worker
7 months ago
Glen Iris, Australia RDNS Your Choice Home Care Full timeAre you someone who loves older people? Are you passionate about providing companionship, assistance, and making a difference in people's lives? If so, we have a rewarding opportunity for you! **Position: PPT Support Worker** **Location: Glen Iris, Victoria** **Type: Permanent Part Time** **What We're Looking For**: - Availability between Monday to...
-
Client Service Officer
7 months ago
Glen Waverley, Australia Demant Full time**Who is Audika** - Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika...
-
Horticulturalist Team Leader
7 months ago
Glen Iris, Australia Simplerecruit Full time**The Company** Jane Jones Landscapes is an award-winning boutique landscape design business that creates unique outdoor spaces that complements client’s home, aspirations, and lifestyle. We are excited to be building our team and seek a Full Time Team Leader to work closely and support our family-oriented team of Gardeners/ Horticulturalists across...
-
Caregiver - Private Home Care
2 days ago
Glen Iris, Australia Home Instead Melbourne Inner East Full timeCAREGiver - Work local within your community Your mission: Have an impact on seniors and their ability to stay safely in their own home Salary Range: $28.88/hr - $32.10/hr Can you be a CAREGiver? No matter what your previous experience has been, we have an exciting opportunity for you to join our supportive team as a CAREGiver. - If you are looking to...
-
Associate Product Owner
2 days ago
Glen Iris, Australia Render Networks Full timeRender's singular focus is best summarized by our purpose; **continuously innovate and evolve technology to build networks better and connect communities**. Render's geospatial network construction platform enables telecommunication network operators and construction teams to digitize the construction workflow, and cut the time and cost of network...
-
Caregiver - On The Job Training Provided
4 days ago
Glen Iris, Australia Home Instead Melbourne Inner East Full timeCAREGiver - Earn while you Learn Your mission: Have an impact on seniors and their ability to stay safely at home Salary Range: $28.88/hr - $32.10/hr Can you be a CAREGiver? No matter what your previous experience has been, we have an exciting opportunity for you to join our supportive team as a CAREGiver. - If you are looking to kick-start a rewarding...
-
Clinical Care Manager Glen Iris
2 days ago
Glen Iris, Australia Gorilla Jobs Full timeAccess to public transport - 10 mins from CBD - Manage and lead a highly professional team of ENs, RNs, carers and support staff - Discounted private health insurance Our client is seeking a **Clinical Care Manager**, who demonstrates initiative and leadership to oversee and lead a team of enrolled nurses, registered nurses, carers, and support staff as...
-
Behaviour Support Practitioner
7 months ago
Glen Iris, Australia Hearth Support Services Full time**Hearth Allied Health** is a growing Allied Health NDIS registered business, and we are offering a unique opportunity for you to be a part of a friendly growing Behaviour Support and Allied Health team. - Our aim is to provide the opportunity to build capacity within Behaviour Support and to support dedicated clinicians to accelerate their learning and...
-
Disability Support Worker
2 weeks ago
Glen Iris, Australia Melbourne Health & Care Services Full time_**Experienced Disability Support worker Needed!**_ - **LOCATION**:_ _**GLEN IRIS**_ Please provide your availabilities in your resume. **About the Organisation** Melbourne Health & Care Services has been assisting its participants for almost three years, and with a reputable industry name, it is experiencing exponential growth. With a growing participant...
-
Personal Care Attendant
7 months ago
Glen Iris, Australia Prestige Inhome Care Full timeCasual, Permanent Full Time or Part Time opportunity - ** Join Our Prestige Inhome Care Team in Melbourne's Bayside Suburbs!** **Position**: Greek-Speaking Carers **Location**: Melbourne Bayside Suburbs Are you a compassionate and dedicated individual **fluent in Greek**? Do you have a heart for caregiving and a desire to make a difference in the lives of...
-
Relationship Manager
5 days ago
Glen Iris, Australia Hearth Support Services Full timeWe have an exciting new opportunity for a Relationship Manager to join our friendly team at our Glen Iris office. **About the role**: As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers. Relationship Managers ensure that participants, their family...
-
Intake Coordinator
9 months ago
Glen Iris, Australia Hearth Support Services Full timeWe have an opportunity to join our client Intake team, playing a key role in setting up participants & matching them with the right support workers. As a first point of contact for new participants, the Intake Coordinator is responsible for managing intake enquiries from the initial service request through to setup, allocation, and handover to one of our...
-
Assistant Valuer Residential Melbourne
2 weeks ago
Glen Iris, Australia Acumentis Full timeAcumentis provides decision certainty._ - Certainty to our clients on the unique services and advice we provide across all property classes, across Australia._ - Certainty to our staff that their personal and career development is valued and prioritised._ - Certainty to our investors, as Australia’s only independent property valuation and advisory services...
-
Banking Officer
1 week ago
Glen Iris, Australia Sharp & Carter Full timePermanent role - Glen Iris location with parking on site and close to PTV - Engaging and fun team based environment **The Opportunity** An exciting opportunity exists for a young professional looking to join a well known, leading retail business. Located in the South Eastern suburbs and boasting a strong team culture. In working in this high volume, fast...
-
Multi-skilled Caregiver
5 days ago
Glen Iris, Australia Home Instead Melbourne Inner East Full timeCAREGiver - Work local within your community Various language skills are currently in high demand Your mission: Have an impact on seniors and their ability to stay safely at home Salary Range: $28.88/hr - $32.10/hr Can you be a CAREGiver? No matter what your previous experience has been, we have an exciting opportunity for you to join our supportive...
-
Administration Officer
7 months ago
Glen Iris, Australia mecwacare Full timePart-Time Position - Glen Iris Location - Generous Salary Packaging Options **ADMINISTRATION OFFICER** - **Part-Time Position**: - **Glen Iris Location**: - **Generous Salary** **Packaging Options** This role will support the Facility Manager in a range of day-to-day administrative and support tasks, as well as specific projects and will coordinate the...