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Customer Service Officer
4 months ago
Customer Service Officer
About Us
Join us at Cleanaway and contribute to making a sustainable future possible, together
We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities…
As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.
The Opportunity
We are looking for an enthusiastic full time Customer Service Officer to join our team at Dandenong. This team value teamwork, commitment and are looking for the right candidate with the same values who can not only support but also drive the team to accomplish their goals and KPI’s in current busy times.
You will be responsible for the day-to-day interaction with our valued customers including but not limited to:
- Proactively handle internal and external customer queries via phone, web and email.
- Manage customer complaints to resolution, following set procedures.
- Booking in collections and resolving any issues.
- Maintain our CRM Database of customer information, receiving and filling in council forms etc.
- Work with our customers to help make a sustainable future possible.
About You
- Previous experience in a customer facing role or office environment would be beneficial.
- Excellent telephone etiquette and rapport building skills with the ability to remain calm under pressure.
- Previous experience in data entry, customer maintenance.
- Excellent communication and time management skills.
- Previous experience using Microsoft Office tools would be highly regarded.
- Previous experience with Salesforce CRM also highly regarded (however training will be given)
- Call Centre experience from any industry beneficial however not mandatory.
Why join Cleanaway?
- Competitive salary package
- Career opportunities in a successful, growth business
- Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.
Our Process
At Cleanaway, we are committed to employing individuals who align with our Guiding Principles and meet the requirements of the role. Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.
Supporting a Diverse Workforce
Cleanaway is an employer of equal opportunity, we value diversity, equity, inclusion and respect. We welcome and encourage applications from all cultural backgrounds including Aboriginal and Torres Strait Islander people, veterans, people of diverse gender, identities and abilities and mature age and early careers.
Join us at Cleanaway, where diversity is embraced and celebrated, and every individual is empowered to thrive and contribute to our collective success.
#LI-LV1
Applications close:
Vacancy no:519141
Work type:Permanent - Full Time
Location:Dandenong South VIC Australia
Categories:Administration, Customer Service
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