Customer Service Officer

8 months ago

Dandenong, Australia FINDSTAFF Full time

Mas National & IntoJobs have a new opportunity for a Customer Service Officer to join our Workforce Australia team in South East Melbourne and Peninsula (Sites will be Cranbourne and Dandenong). We are looking for passionate individuals who are keen to make a real difference to the lives of people, while giving back to their local community.

About the Role

As a Customer Service Officer, you will have one of the most important front-facing roles in our organisation As the first point of contact to our clients and customers, you will act as a positive role model and advocate for our organisation, ensuring a positive first impression.

You will utilise your exceptional customer service and interpersonal skills with to influence and educate our customers and local employers on the benefits of employment services programs through direct promotion, business development and event coordination.

In this role, you will use your strong administration and organisational skills to ensure the office runs smoothly, whilst successfully managing the coordination of day-to-day activities of our field-based staff.

Key responsibilities:

  • Respond to and resolve customer service calls, emails messages in a timely manner
  • Contribute to the development, improvement and implementation of new processes and systems related to customer service and sales
  • Manage appointment enquiries for field staff and participants
  • Provide information and advice on a broad range of employment services to job seekers, employers and other stakeholders
  • Discuss and resolve compliance issues with participants who may have missed requirements
  • Perform required administrative tasks to assist in overall operations
  • Provide post-placement support to both the jobseeker and employers

Key Selection Criteria:

  • Qualification in business/customer service or similar (preferred)
  • Previous experience within Employment Services, Jobactive/Workforce Australia, Community Services, Sales or Call Centre (highly advantageous, but not essential)
  • Excellent customer service and interpersonal skills
  • Strong communication skills and a demonstrated ability to influence and converse with a diverse range of people
  • Be passionate about helping people and making a difference in the community
  • Highly developed administration and organisational skills
  • Exceptional verbal and written communication skills
  • Be flexible and capable of managing competing demands in a fast-paced and changing environment
  • Be highly organised and possess strong administration skills
  • Good problem-solving skills and initiative
  • Ability to work effectively and collaboratively as part of a team
  • Intermediate proficiency in MS Office or similar software and experience using databases

About us

Mas National delivers a wide range of support services to empower businesses, individuals and communities across Australia. In collaboration with business, government and industry, we work to equip Australia's diverse workforce, employers and communities with the skills they need to grow.

By providing targeted workforce solutions, our range of programs help to upskill and prepare job seekers for a change in career, addressing issues such as chronic unemployment, retrenchment and national skills shortages

What Mas National offers you:

  • Laptop
  • Professional development and career growth opportunities
  • Access to our Employee Assistance & Wellbeing Program which includes a holistic range of offerings including: confidential counselling and financial, nutrition and legal support services
  • Opportunities to participate in the IntoWork Wellness Channel that offers regular sessions on supporting your mental, physical and financial wellbeing
  • Milestone staff anniversary bonuses and rewards
  • Mas is an equal opportunity employer. We aim to provide a rewarding environment for all employees and strives to be unique in the benefits provided.

Does this sound like you?

If this sounds like you and if you're looking to take the next step in growing your career in an organisation that values its people and developing a vibrant workforce and culture, then we would like to hear from you

Applicants must be eligible to work in Australia. It is a requirement of the position to undertake a National Police Check & Working with Children Check prior to appointment.

For a confidential discussion about the role, please contact Recruitment Consultant Rish Alexander at Rishabh.alexander@findstaff.com.au

If you meet the above criteria, please 'Apply for this job'

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