Spa & Wellness Manager

3 weeks ago

Brisbane, Australia Marriott International Full time

JOB SUMMARY

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets

• Selects vendors for spa retail operations and managing contract agreements.

• Oversees retail product research, product selection and purchasing, product display.

• Manages supply inventories and purchasing control, including uniforms.

• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.

• Maintains cleanliness of spa and related areas and equipment.

Managing Spa Sales and Marketing Strategy

• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.

• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.

• Ensures spa services are included in all property-related marketing and advertising.

• Identifies and recommending new products and product enhancements to remain competitive in the market.

Managing Spa Revenue Management Strategy

• Monitors and Manages the payroll function.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Administers the performance appraisal process for direct report managers.

• Develops business goals and creates appropriate development plans.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.

• Celebrates successes and publicly recognizes the contributions of team members.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Spa & Wellness Manager

    2 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24070432 **Job Category** Spa **Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Company** **Heavenly Spa By Westin** A reflection of our commitment to wellness, the Heavenly Spa by Westin allows...

  • Spa & Wellness Manager

    3 weeks ago

    Brisbane, Australia Marriott Full time

    Job Number 24101809Job Category SpaLocation The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff....

  • Spa & Wellness Manager

    3 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24101809 **Job Category** Spa **Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for managing and supervising all areas of the spa, including its programs, services, hours...

  • Spa & Wellness Manager - Heavenly SPA By Westin

    2 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24035241 **Job Category** Spa **Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Explore an exciting new career path with Westin Hotels, where we rise to make each day better for our guests. At The...

  • Spa & Wellness Manager - Heavenly SPA By Westin

    2 weeks ago

    Brisbane, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category SpaLocation The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementExplore an exciting new career path with Westin Hotels, where we rise to make each day better for our guests. At The Westin Brisbane, discover a place where you are...

  • Spa Manager

    1 week ago

    Brisbane, Australia Manhattan Group Full time

    *Luxury Resort Spa nager Wan - in Al Khobar, S - i Arabia!* We ar - eeking a seasone - rofessional Spa ger for a prestigious re - t in Al Khobar, Saudi Arabia. *Position: Sp - anager* *Location: *Al Khobar, Sau - Arabia *Salary:* $4,000 USD net per month *Respon - ilities:* - *Oversee all daily o ations of the spa, ensur g a seamless and luxurious...

  • Clinic & Health SPA Receptionist

    3 weeks ago

    Brisbane, Australia Aquarius Health Spa Full time

    **A tiny bit about us**: **Aquarius Health Spa & Cosmetic Injectables Clinic is founded by TV Dr. Ingrid Tall.** We are a huge health spa and injectables clinic in the heart of Brisbane city. We even have our own gym and 25m pool. Situated a few doors from the new casino and new underground train station, we are getting ready to accommodate a whole new...

  • Assistant SPA Manager

    3 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 23208807 **Job Category** Golf, Fitness, & Entertainment **Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Company** **Heavenly Spa By Westin** A reflection of our commitment to wellness, the...

  • Clinic & Health SPA Receptionist

    2 weeks ago

    Brisbane, Queensland, Australia Aquarius Health Spa Full time

    A tiny bit about us:Aquarius Health Spa & Cosmetic Injectables Clinic is founded by TV Dr. Ingrid Tall.We are a huge health spa and injectables clinic in the heart of Brisbane city.We even have our own gym and 25m pool.Situated a few doors from the new casino and new underground train station, we are getting ready to accommodate a whole new range of...

  • Superannuation & Investments Customer Service Consultant

    7 days ago

    Brisbane, Australia AMP Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.  For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something...

  • Spa Manager

    2 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 23113261 **Job Category** Spa **Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to...

  • Spa Manager

    4 weeks ago

    Brisbane, Australia W Hotels Full time

    **Job Description**: **Job Number** 23139743 **Job Category** Spa **Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work...

  • Spa Host

    2 weeks ago

    Brisbane, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category SpaLocation The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***CompanyThe more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. At Westin Hotels & Resorts, our...

  • Head Spa

    2 weeks ago

    Brisbane, Queensland, Australia Advanced Hair Studio group Full time

    Hair & Beauty Services (Trades & Services)About Us: atama Head Spa is a well-known head spa salon located in Brisbane, pioneering head spa services in Australia back in 2019. Our focus is on offering clients a top-notch experience of health, beauty, and relaxation. Our team consists of highly skilled head spa therapists dedicated to providing exceptional...

  • Spa Manager

    2 weeks ago

    Brisbane, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category SpaLocation W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the...

  • Spa Operations Manager

    4 weeks ago

    Brisbane, Australia Fitness Lifestyle International Full time

    Two acres of world-class facilities! - Australia's largest health, fitness and wellness precinct - The highest standards of customer service and satisfaction **AUSTRALIA'S LARGEST HEALTH AND FITNESS PRECINCT IS COMING SOON TO TOTALFUSION PLATINUM!** The extension you’ve all been waiting for, Australia’s largest health and fitness precinct is coming...

  • Heavenly SPA By Westin

    2 weeks ago

    Brisbane, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category SpaLocation The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***CompanyHeavenly Spa By WestinA reflection of our commitment to wellness, the Heavenly Spa by Westin allows you to replenish your mind and body with a personal...

  • Spa Host

    3 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24083722 **Job Category** Spa **Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely...

  • Spa Host

    2 weeks ago

    Brisbane, Queensland, Australia Marriott International Full time

    Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. W Brisbane located at 81 North Quay, Brisbane City is hiring an AWAY Spa Host. Our Talent thrive in the world where "luxury" is not...

  • Spa Operations Manager

    2 weeks ago

    Brisbane, Queensland, Australia Fitness Lifestyle International Full time

    Two acres of world-class facilities Australia's largest health, fitness and wellness precinct The highest standards of customer service and satisfactionAUSTRALIA'S LARGEST HEALTH AND FITNESS PRECINCT IS COMING SOON TO TOTALFUSION PLATINUMThe extension you've all been waiting for, Australia's largest health and fitness precinct is coming soon to TotalFusion...