Spa Manager
7 months ago
**Job Number** 23113261
**Job Category** Spa
**Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
W Brisbane located at 81 North Quay, Brisbane City is hiring a Spa Manager. Our AWAY® Spa replaces traditional constraints on spa culture with the freedom and fun of W, promising the outcome you need, in the time you have, with the perks you want to get your glow on. With a focus on guest and Talent satisfaction and achieving the operating budget, your responsibilities include;
- Attending to and exceeding the needs and requirements of both guests and Talent.
- Reception duties, meeting and greeting guests and in accordance with department policies and 5 star lifestyle luxury etiquette.
- Selling and up selling of the departments services including merchandise, massage and beauty, programs and assessments.
- Regularly attend hotel and departmental training with a view to learning and having positive input. Communicate and contribute ideas and thoughts to assist in improving services and the operation of the department and hotel.
- Take a leadership role in driving implementation and utilisation of various tools as required for the benefit of the hotel.
- Achieve departmental and hotel goals related to GEI (guest experience) and revenue related targets.
- Implementing and achieving all brand standards.
- Knowing the spa competition and key points of differences that makes the department unique.
- Be active in all revenue spheres including Retail and Services.
**Benefits**
- Bonus plan
- Dry cleaning on work clothes
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- The best hotel training opportunities produced independently by W Brisbane and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great places to work’ certified
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
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