Superannuation & Investments Customer Service Consultant

2 days ago

Brisbane, Australia AMP Full time

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. 

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. 

If we do our job well, we genuinely add to the prosperity of our country and its people

The opportunity

Our Superannuation & Investments Contact Centre plays a pivotal role in servicing customers and advisers and encompasses contact centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP’s financial advisers and customers.

This is your opportunity to start your career; you don’t need to have any previous experience in a contact centre or in financial services as our subject matter experts will provide you with comprehensive training during your induction, as you master your role and beyond. 

Our people are at the heart of our success and our recent award for excellence in culture and engagement is a testament to our commitment to valuing our exceptional team members.

The start date for this induction is Monday, 12 August 2024 with roles available in Adelaide, Brisbane and Melbourne.

The recruitment process includes digital assessments and individual interviews.

Applications will close on Sunday, 7 July or earlier if roles are filled.

How You Will Make an impact:

  • Provide exceptional customer service to AMP customers and advisers, ensuring their needs are met.
  • Work to a daily schedule to meet and exceed relevant KPIs and service standards.
  • Analyse customer issues and determine the appropriate course of action.
  • Make a personal commitment to resolving customers issues and seeing them through to completion taking ownership of the outcomes.
  • Maintain a helpful attitude, consistently working towards positive customer outcomes, even in challenging situations.

What You Bring to the Role:

  •  A genuine desire to help people and willingness to learn will be the key to your success in this role and your career with AMP.
  • Previous client services role within retail, hospitality or healthcare will be of value but are not mandatory.
  • Excellent communication skills are essential for clear and confident customer interactions.
  • You will need strong computer literacy with the ability to navigate across multiple systems.
  • Highly developed numeracy skills will be required with the ability to communicate numerical information effectively.
  • You must be comfortable in working to a structured rotating roster within a in a highly regulated environment.
  • This role is offered on a full time permanent basis so you will need to hold Australian or New Zealand Citizenship, be an Australian Permanent Resident or have a Visa with unlimited work rights for a minimum of 2 years from the start date.

You’ll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating. 

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. 

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. 

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. 

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. 

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander peoples, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don’t procrastinate We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.

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