Spa Manager

6 months ago

Brisbane, Australia W Hotels Full time

**Job Description**:
**Job Number** 23139743

**Job Category** Spa

**Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Brisbane located at 81 North Quay, Brisbane City is hiring a Spa Manager. Our AWAY® Spa replaces traditional constraints on spa culture with the freedom and fun of W, promising the outcome you need, in the time you have, with the perks you want to get your glow on. With a focus on guest and Talent satisfaction and achieving the operating budget, your responsibilities include;
- Attending to and exceeding the needs and requirements of both guests and Talent.
- Reception duties, meeting and greeting guests and in accordance with department policies and 5 star lifestyle luxury etiquette.
- Selling and up selling of the departments services including merchandise, massage and beauty, programs and assessments.
- Regularly attend hotel and departmental training with a view to learning and having positive input. Communicate and contribute ideas and thoughts to assist in improving services and the operation of the department and hotel.
- Take a leadership role in driving implementation and utilisation of various tools as required for the benefit of the hotel.
- Achieve departmental and hotel goals related to GEI (guest experience) and revenue related targets.
- Implementing and achieving all brand standards.
- Knowing the spa competition and key points of differences that makes the department unique.
- Be active in all revenue spheres including Retail and Services.

**Benefits**
- Bonus plan
- Dry cleaning on work clothes
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- The best hotel training opportunities produced independently by W Brisbane and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great places to work’ certified
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

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