Event Sales Assistant

1 month ago

Gold Coast, Australia Marriott International Full time

Event Sales Assistant

(Fixed Term)

About the Company

Marriott International  portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott  is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

About the role

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

Critical responsibilities:

Executing Event Operations

Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, . Celebrates successes and publicly recognizes the contributions of team members. Ensures associates understand expectations and parameters.

Executing the Sales and Marketing Strategy

• Up-sells products and services throughout the event process. Participates in customer site inspections and assists with the sales process when necessary. Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Assist the DOSM with all group sales activities including hosting Site Inspections Under direction from Senior Sales Managers address client queries/RFP within same day of receipt, ensure full qualification of lead is actioned, followed by immediate quotation. All quotes should be sent same business day if possible.  Be a champion for MI LEADS administration, by providing effective administrative support to Senior Sales Managers to ensure all periodic targets are met, & to ensure overall annual MI LEADS KPI is achieved. Promote referral business where possible and embrace the culture for MI LEADS. Maintain regular contact with the Global Sales Office (GSO) offices where appropriate submit sales leads within the Marriott International network. 

Managing Profitability

Forecasts group sleeping rooms and event revenue (catering and audio-visual)

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Participate actively in the regular communication activities to keep departments informed and to foster excellent two-way communication between Sales & C&E.  Ensure files, correspondence and other relevant business documentation are maintained and filed accordingly. Participate in site inspection program, look for continuous improvement to drive a better conversion of inspections. Participate in the Quality Track mystery call program with the objective of exceeding the hotel performance goal Update sales presentations for all communication needs Record telephone messages and attend to callers where appropriate Maintain and update all client information Represent the Sales Team on internal committees as requested Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. Ensure compliance with the hotel’s grooming and uniform standards Demonstrate clear behaviors and management style that align to the Marriott International Core values Proactively promote a positive culture which is in line with Marriott International’s core values.  Empowers associates to provide excellent customer service. Strives to improve service performance. Sets a positive example for guest relations. Reviews comment cards and guest satisfaction results with associates. Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

Successful Candidates will have:

High school diploma or GED; minimal experience in the tourism / event or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

The Benefits 

Enjoy the benefits of:

Unlimited strategic development and career opportunities Generous accommodation and food and beverage discounts including all properties within the Marriott International group Recognition programs to keep you motivated The best hotel training opportunities provided Wellbeing and mindfulness programs to ensure you stay healthy

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Event Sales Assistant

    7 days ago

    Gold Coast, Queensland, Australia Marriott International Full time

    Event Sales Assistant (Fixed Term) About the Company Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. JW Marriott is part of...

  • Event Sales Assistant

    7 days ago

    Gold Coast, Queensland, Australia Marriott International, Inc Full time

    Additional Information Event Sales Assistant Job Category: Sales & Marketing Location: JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia Schedule: Full-Time Located Remotely? No Relocation? No Position Type: Non-Management About the Company Marriott International portfolio of brands includes JW...

  • Event Sales Administration Assistant

    3 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Event Sales Administration Assistant** **Casual - $32.73 p/h (Monday to Saturday) / $45.82 p/h (Sunday)** **Topgolf Gold Coast** **We believe in the unlimited Power of Play!** Let the good times roll! The Event Sales Administration Assistant supports the sales team in executing the important behind-the-scenes sales administrative functions that keep the...

  • Event Sales Administration Assistant

    3 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Event Sales Administration Assistant** **Casual - $32.73 p/h (Monday to Saturday) / $45.82 p/h (Sunday)** **Topgolf Gold Coast** **We believe in the unlimited Power of Play!** Let the good times roll! The Event Sales Administration Assistant supports the sales team in executing the important behind-the-scenes sales administrative functions that keep the...

  • Event Sales Administration Assistant

    1 week ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Event Sales Administration Assistant** **Casual - $32.73 p/h (Monday to Saturday) / $45.82 p/h (Sunday)** **Topgolf Gold Coast** No matter the occasion or who you share it with, we believe every great time starts with play, is fueled by **_food and beverage_**, moved by **_music_** and made possible through **_community_**. Topgolf Gold Coast features...

  • Event Sales Administration Assistant

    2 months ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Event Sales Administration Assistant** **Casual - $30.95 p/h (Monday to Saturday) $43.33 p/h (Sunday)** **Topgolf Gold Coast** **What You’ll Do** **How You’ll Do It** - Answer the phones promptly and with a positive attitude. - Be able to explain Topgolf to all potential customers who call. - Qualify and distribute all leads (phone, web and...

  • Event Sales Administration Assistant

    1 week ago

    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Event Sales Administration AssistantCasual - $30.95 p/h (Monday to Saturday) $43.33 p/h (Sunday)Topgolf Gold CoastWhat You'll DoHow You'll Do It Answer the phones promptly and with a positive attitude. Be able to explain Topgolf to all potential customers who call. Qualify and distribute all leads (phone, web and walkins). Make event packets and prepare food...

  • Event Sales Manager

    3 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Event Sales Manager** **Full Time Salary** **Topgolf Gold Coast** **We believe in the unlimited Power of Play!** Let the good times roll! The Event Sales Manager is responsible for selling the exciting experience of Topgolf. You create, manage and foster client relationships and focus on building the perfect event or food and beverage package, for...

  • Sales Supervisor for Afl Records

    1 week ago

    Gold Coast, Queensland, Australia Spark Event Group Full time

    _The AFL Record is back and will be on sale at all venues this season and Spark are looking for Sales Supervisors to manage our Record Sellers across the country_ The AFL Record is the official matchday publication of the Australian Football League (AFL) and is a staple for footy fans all over the country._ It's been that way since the Record was first...

  • Sales and Events Coordinator

    3 days ago

    Gold Coast, Australia TAFE Queensland Full time

    About TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...

  • Event Sales Manager

    6 days ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Event Sales Manager** **Full Time Salary** **Topgolf Gold Coast** No matter the occasion or who you share it with, we believe every great time starts with play, is fueled by food and beverage, moved by music and made possible through community. Topgolf Gold Coast features dozens of high-tech, climate-controlled hitting bays for year-round comfort, a chef...

  • Sales and Events Coordinator

    1 week ago

    Gold Coast, Queensland, Australia TAFE Queensland Full time

    About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...

  • Sales & Events Coordinator

    1 week ago

    Gold Coast, Australia TAFE Queensland Full time

    About TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...

  • Sales Supervisor for Afl Records

    3 weeks ago

    Gold Coast, Australia Spark Event Group Full time

    _The AFL Record is back and will be on sale at all venues this season and Spark are looking for Sales Supervisors to manage our Record Sellers across the country!_ - The AFL Record is the official matchday publication of the Australian Football League (AFL) and is a staple for footy fans all over the country._ - It’s been that way since the Record was...

  • Sales & Events Coordinator

    1 week ago

    Gold Coast, Queensland, Australia TAFE Queensland Full time

    About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...

  • Event Operations Coordinator

    6 days ago

    Gold Coast, Australia Sol RED Creative Event Services Full time

    Sol RED is looking for a experienced **Events Operations Coordinator**. Sol RED Creative Event Services is a premium **Event Decor and Styling** service, located on the Gold Coast. "We create remarkable memorable events with a wow factor!" We are looking for an experienced **part-time Event Operations Coordinator** with the opportunity to grow within the...

  • Event Operations Coordinator

    1 week ago

    Gold Coast, Australia Sol RED Creative Event Services Full time

    Sol RED is looking for a experienced **Events Operations Coordinator**. Sol RED Creative Event Services is a premium **Event Decor and Styling** service, located on the Gold Coast. "We create remarkable memorable events with a wow factor!" We are looking for an experienced **part-time Event Operations Coordinator** with the opportunity to grow within the...

  • Urgent: Event Staff, Host, Hostess Wanted in Gold

    3 weeks ago

    Gold Coast, Australia Event-Crew Australia Full time

    **Event-Crew Australia** **Requirements**: - experience in assisting events working in events industry previously - great computer skills ( spelling is important) - **Presentable outlook**: - **Good communication skills/exceptional customer service skill**: - **Perfect English language**: - **Commitment to arrive and be present when assigned shift...

  • Event Sales Executive

    1 week ago

    Gold Coast, Queensland, Australia Village Roadshow Ltd Full time

    Event Sales Executive - Topgolf Gold Coast No matter the occasion or who you share it with, we believe every great time starts with play, is fueled by food and beverage, moved by music and made possible through community. Topgolf Gold Coast features dozens of high-tech, climate-controlled hitting bays for year-round comfort, a chef inspired menu for...

  • Event Sales Executive

    1 week ago

    Gold Coast, Queensland, Australia Village Roadshow Ltd Full time

    Apply now Job no: Work type: Full time Location: Gold Coast Categories: Sales & Marketing Event Sales Executive Full Time Salary Topgolf Gold Coast No matter the occasion or who you share it with, we believe every great time starts with play, is fueled by food and beverage, moved by music and made possible through community.Topgolf Gold Coast features dozens...