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Event Sales Assistant

3 months ago

Gold Coast, Queensland, Australia Marriott International, Inc Full time
Additional Information Event Sales Assistant
  • Job Category: Sales & Marketing
  • Location: JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia
  • Schedule: Full-Time
  • Located Remotely? No
  • Relocation? No
  • Position Type: Non-Management

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels, and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. If you're happy, our guests will be happy. Our hotels offer a unique work experience where you'll be part of a community and enjoy camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition, and a place to pursue your passions in a luxury environment. Treating guests exceptionally starts with how we care for our associates. That's The JW Treatment.

About the Role

Responsible for preparing all event documentation and coordinates with Sales, property departments, and customers to ensure consistent, high-level service throughout property events. This position handles events of average complexity, ensuring seamless turnover from sales to service and back to sales. Identifies revenue opportunities by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in their absence. Serves as the primary contact for event planners on the property and is responsible for their experience.

Critical Responsibilities:

  • Adheres to all standards, policies, and procedures.
  • Celebrates successes and publicly recognizes team members' contributions.
  • Ensures associates understand expectations and parameters.

Executing the Sales and Marketing Strategy

  • Up-sells products and services throughout the event process.
  • Participates in customer site inspections and assists in sales processes when necessary.
  • Acts as a liaison between field sales personnel and customers throughout the event process.
  • Assists with all group sales activities as needed.
  1. Address client queries and requests promptly and ensure immediate quotations are provided.
  • Provide effective administrative support to meet sales targets and promote referral business.
  • Maintain contact with Global Sales Office to submit leads within the Marriott International network.

Managing Profitability

  • Forecasts group revenue and event income.

Providing Exceptional Customer Service

  • Interacts with guests to gather feedback on quality and service.
  • Handles guest issues and complaints effectively.
  • Participates actively in communication activities to foster excellent departmental communication.
  • Ensures proper maintenance of business documentation.

Successful Candidates Will Have:

  • High school diploma or GED; minimal experience in a related field.
  • OR
  • 2-year degree in Hospitality or related major; no work experience required.

The Benefits

Enjoy:

  • Development and career opportunities
  • Accommodation and dining discounts
  • Recognition programs
  • Training opportunities
  • Wellness programs for a healthy work-life balance

Marriott International believes in hiring a diverse workforce and fostering an inclusive culture. They are committed to non-discrimination on any protected basis under applicable law.

As a host with Marriott Hotels, you will embody the promise of delivering thoughtful, heartfelt service. Join a global team where you can excel, find your purpose, belong, and grow. With Marriott Hotels, be part of a legacy synonymous with exceptional hospitality worldwide.