Global E-Commerce Manager

4 months ago

Sydney, Australia PARTALE Full time
  • Sydney or Melbourne-based opportunity, Full-time and Permanent 
  • Join our team and work in an environment that was awarded AFR’s #2 Best Places to Work in 2023 
  • Oversee the company's global online sales and digital presence, working in a collaborative way across the Australia and US-based teams 

About Armadillo 

Armadillo is a truly sustainable company - for the good of the world we live in and all who journey with us. Founded in 2009, we are an Australian-born company, with showrooms in Sydney, Melbourne, Brisbane, Los Angeles, New York and San Francisco. Our rugs lie lightly on this earth. 

 

Our collections are handcrafted by artisans in India and Nepal using natural materials and energy-efficient processes, designed to counteract today's throwaway culture and stand the test of time. As a certified B Corp, we hold ourselves to the highest standards of sustainability, social responsibility and transparency. 

 

As a purpose-driven company, guided by integrity, Armadillo is committed to cultivating the very best talents in their fields. Our workplace is open and inclusive, valuing teamwork and collaboration as well as celebrating individual strengths. We are committed to each other, our work and the wider community - and our hope is to be joined by those who are enthusiastic not just about what we do, but why we do it. 

 

About the Opportunity 

The Global E-Commerce Manager will oversee the company's global online sales and digital presence, ensuring a seamless and engaging shopping experience for clients, both B2B and B2C. This role involves managing the external technology and digital partners responsible for the technical aspects of the e-commerce platform, coordinating with operations and customer support teams, and driving continuous improvement through strategic planning.  

 

Key Responsibilities: 

  • Be responsible for digital platform administration and management and collaborate with the global marketing team on digital campaigns, promotions and sales. 
  • Achieve measurable growth and online sales targets. Proactively and effectively partner with the Sales team to deliver an exceptional digital B2B experience.  
  • Develop and implement annual and long-term e-commerce strategies to drive global growth and align with any company strategic objectives. 
  • Conduct market research and competitor analysis to identify trends, opportunities and competitive strategies. 
  • Identify process improvement opportunities and implement changes to optimise efficiency. 
  • Identify and drive opportunities to enhance the digital customer experience, including improving customer service, enabling self-service and uncovering additional revenue opportunities. 
  • Manage the budget for online operations. 
  • Manage the external partners responsible for the technical aspects of the digital platform, including platform updates, integrations and troubleshooting. 
  • Collaborate closely with Operations to ensure processes are in place to ensure accurate inventory, pricing, catalogue data and timely order fulfillment. 

 

Our Ideal Candidate 

We seek a proactive self-starter with excellent project management skills, experience in business partnering, a knack for execution and a fresh, energetic perspective on digital trends. 

 

Ideally, you will: 

  • Have proficiency with a range of digital SaaS solutions across commerce (Big Commerce, Shopify etc.), CMS (Sanity, Contentful etc.), analytics tools (GA4, Google Search Console etc.), marketing platforms (Klaviyo, Mailchimp etc.), CRM systems, inventory management, payment gateways, SEO tools and customer support systems.  
  • Have applicable experience working in both the Australian and US markets in similar positions. 
  • Have strong project management and road-mapping capabilities. 
  • Have the ability to manage and hold to account external partners and third-party vendors. 
  • Have a proven track record of executing e-commerce and online strategies and achieving measurable results. 
  • Demonstrate accountability and reliability by consistently meeting deadlines, managing tasks with accuracy and taking ownership of project outcomes. 
  • Be proactive and take initiative to identify and solve problems. 
  • Bring high energy and enthusiasm for driving e-commerce success. 
  • Bring a digital native perspective and be up to date with the latest digital trends and technologies. 
  • Possess strong leadership qualities and apply your experience, knowledge, learnings and enthusiasm to our growth objectives. Be a positive contributor to change within the business and the Senior Leadership Team. 

 

How to Apply 

If this role is of interest, we would love to hear from you. Please apply via LinkedIn with the inclusion of your resume. Cover letters are welcome. If you have any questions, please reach out to Georgia at Georgia.Roberts@armadillo-co.com. 

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