Global E-Commerce Operations Director

6 days ago

Sydney, New South Wales, Australia PARTALE Full time
About the Role

We are seeking a highly skilled Global E-Commerce Operations Director to oversee our company's global online sales and digital presence. This is a full-time, permanent opportunity based in Sydney or Melbourne.

The ideal candidate will have experience in e-commerce operations, with a proven track record of achieving measurable results. They will be responsible for managing the external technology and digital partners responsible for the technical aspects of the e-commerce platform, coordinating with operations and customer support teams, and driving continuous improvement through strategic planning.

Key Responsibilities:
  • Manage digital platform administration and collaborate with the global marketing team on digital campaigns, promotions, and sales.
  • Achieve measurable growth and online sales targets by partnering with the Sales team to deliver an exceptional digital B2B experience.
  • Develop and implement annual and long-term e-commerce strategies to drive global growth and align with company objectives.
  • Conduct market research and competitor analysis to identify trends, opportunities, and competitive strategies.
  • Identify process improvement opportunities and implement changes to optimize efficiency.
  • Enhance the digital customer experience by improving customer service, enabling self-service, and uncovering additional revenue opportunities.
  • Manage the budget for online operations and collaborate closely with Operations to ensure accurate inventory, pricing, catalogue data, and timely order fulfillment.
Requirements:
  • Proficiency with digital SaaS solutions across commerce, CMS, analytics tools, marketing platforms, CRM systems, inventory management, payment gateways, SEO tools, and customer support systems.
  • Applicable experience working in both the Australian and US markets in similar positions.
  • Strong project management and road-mapping capabilities.
  • Ability to manage and hold to account external partners and third-party vendors.
  • Proven track record of executing e-commerce and online strategies and achieving measurable results.
  • Demonstrate accountability and reliability by consistently meeting deadlines, managing tasks with accuracy, and taking ownership of project outcomes.
  • Be proactive and take initiative to identify and solve problems.
  • Bring high energy and enthusiasm for driving e-commerce success.
  • Bring a digital native perspective and be up-to-date with the latest digital trends and technologies.

This role offers a salary range of AU$120,000 - AU$160,000 per annum, depending on experience, plus benefits including comprehensive health insurance, flexible work arrangements, and professional development opportunities.

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