Customer Banking Consultant

2 months ago

Townsville, Australia Auswide Bank Full time

About The Role
Over the years, Auswide Bank has flourished, and we want you to help our customer relationships thrive
We’re seeking someone with a strong work ethic, a passion for helping others, and a drive to succeed. If that’s you, we want to hear from you
This role is a key component to the success of our Townsville Branch. As a Customer Banking Consultant, you will be responsible for the highest delivery of an excellent customer experience and seamless service to our existing and new customers through our face to face, phone and digital channels. Full training will be provided.

 Key Responsibilities:

  • Handle teller functions, including deposits, withdrawals, account opening/closing, and general enquiries
  • Actively promote Auswide Bank's suite of products including Home & Personal Loans, Term Deposits, Insurance, International Transfers and Credit Cards
  • Assess customers’ financial needs and identify any changes or abnormalities, essentially completing a ‘Financial Health Check’
  • Ensure compliance with Auswide Bank’s Policy & Procedures, privacy guidelines, and other applicable laws and regulations
  • Collaborate efficiently with the team, participate in problem-solving initiatives, and drive innovation to enhance the organisation’s capabilities
  • Complete all compliance training and obligations in a timely manner
  • Work cooperatively with other personnel and external partners to achieve the company’s objectives and assigned tasks

 About You
As well as having excellent & effective problem solving, negotiation and communication skills, you will also need to demonstrate:

  • Proven experience in uncovering customer needs in a customer service environment, preferably from the banking industry
  • Experience working with KPI’s
  • The capacity to become proficient with a variety of technical financial systems
  • A passion for helping customers achieve their financial dreams and goals
  • Open to learning and engaging with key stakeholders across the business
  • A desire to grow and develop within Auswide Bank

 About Our Benefits

  • (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff*
  • (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community
  • Paid parental Leave for all eligible primary & secondary caregivers
  • Employee Assistance Program (EAP) and various Health & Wellbeing programs
  • Bank Staff Share Plan options and Years of Service Recognition program
  • An extensive range of discounts and benefits associated with the Bank’s financial products
  • Discounts with various business partners
  • A complete range of generously subsidised corporate uniforms

About Auswide Bank
Established in 1966, Auswide Bank’s mission has been to provide a convenient, high-quality alternative to the big banks while putting customers first.
With over 55 years of experience, we continue to help Australians achieve home ownership, create wealth, and access banking and financial services.
Our outstanding customer service, quality products, and national presence are made possible by mutually beneficial partnerships, an online lending platform, and our network of branches across Queensland.
We know it’s the small things that make us different, and we’re proud to offer award-winning products, genuine customer service, and a Queensland-based contact centre.
We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities. 

How to apply
This is an exciting opportunity which has become available at our Townsville Branch.
If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today
The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons and Employment Verification Checks.

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