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Spoke Site Leader

2 months ago

Alexandria, Australia coles Full time
About the Role

We are seeking an experienced Spoke Manager to lead the success of our Spoke site in NSW, supporting our Customer Fulfilment Centres (CFCs) in Melbourne and Sydney. As a key member of our team, you will be instrumental in executing our Coles Ecommerce KPIs for safety, customer experience, cost, fulfilment, and delivery.

Key Responsibilities
  • Lead and manage the success of your Spoke through go-live and ongoing operations.
  • Collaborate with CFC teams to achieve safe and optimal operational flow across various departments.
  • Support in achieving department budgets and implement improvements to operational DILOs, processes, and safe working practices.
  • Lead a high-performance team, create and drive a high-performance culture, and oversee a highly customer-focused culture across Spoke inbound, dispatch, dekit, and operations.
  • Ensure processes, controls, DILOs, and Ways of Working are operationalised.
  • Oversee problem-solving for operational and Last Mile issues, and support continuous improvement initiatives.
  • Act as a role model and advocate, ensuring business activities and team members adhere to the organization's HS&W policies and procedures.
  • Ensure resourcing and productivity within areas of responsibility are sufficient to meet sales demand.
  • Partner with the Labour Planning team to ensure compliance with all applicable Enterprise Bargaining Agreement (EBA) requirements.
About You

We are looking for a passionate and experienced Spoke Manager who can lead the way forward and build a high-performing environment to support our amazing team on site. You will need:

  • Demonstrated experience in leading and supervising large teams in a fast-paced and complex environment.
  • Strong people leadership capabilities, ability to influence and communicate with site leadership stakeholders.
  • Ability to utilise key financial data and operational metrics to drive performance improvements and outcomes.
  • Experience in developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Ability to work within complex industrial relations frameworks.