Spoke Manager

2 weeks ago

Alexandria, Australia coles Full time
About the Role

We are seeking an experienced Spoke Manager to lead and manage the success of our Spoke site in NSW. As a key member of our team, you will be instrumental in executing our Coles Ecommerce strategy and achieving our KPIs for safety, customer experience, cost, fulfilment, and delivery.

Key Responsibilities
  • Lead a high-performance team and create a positive work environment
  • Drive a highly customer-focused culture across Spoke inbound, dispatch, dekit, and operations
  • Collaborate with CFC team to achieve safe and optimal operational flow across departments
  • Oversee and drive process improvements, controls, and ways of working
  • Ensure resourcing and productivity meet sales demand
  • Partner with Labour Planning team to ensure compliance with Enterprise Bargaining Agreement requirements
About You

We are looking for a passionate and experienced Spoke Manager who can lead the way forward and build a high-performing environment to support our amazing team on site.

You will need:

  • Demonstrated experience in leading and supervising large teams in a fast-paced and complex environment
  • Strong people leadership capabilities and ability to influence stakeholders
  • Ability to utilise key financial data and operational metrics to drive performance improvements
  • Experience in developing and delivering multi-mode communications and developing people to meet both their career goals and the organisation's goals
  • Ability to work within complex industrial relations frameworks

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