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Spoke Manager
2 months ago
We are seeking an experienced Spoke Manager to lead the success of our Spoke site in NSW, supporting our Customer Fulfilment Centres (CFCs) in Melbourne and Sydney. As a key member of our team, you will be instrumental in executing our Coles Ecommerce strategy, driving safety, customer experience, cost, fulfilment, and delivery KPIs.
Key Responsibilities- Lead and manage the success of your Spoke through go-live and ongoing operations.
- Collaborate with CFC teams to achieve safe and optimal operational flow across various departments.
- Support the achievement of department budgets and implement improvements to operational DILOs, processes, and safe working practices.
- Lead a high-performance team, creating and driving a high-performance culture and positive work environment.
- Oversee and drive a highly customer-focused culture across Spoke inbound, dispatch, dekit, and operations.
- Collaborate and influence key stakeholders across central operations and transformation teams to ensure change strategy alignment.
- Ensure processes, controls, DILOs, and Ways of Working are operationalized.
- Oversee problem-solving for operational and Last Mile issues, and support continuous improvement initiatives.
- Identify and communicate the actions needed to implement the function's strategy and business plan.
- Act as a role model and advocate, ensuring that business activities and team members adhere to the organization's HS&W policies and procedures.
- Ensure resourcing and productivity within areas of responsibility is sufficient to meet sales demand.
- Lead a positive relationship with the site and local union delegates.
- Partner with the Labour Planning team to ensure that areas of responsibility are compliant with all applicable Enterprise Bargaining Agreement (EBA) requirements.
We are looking for a passionate Spoke Manager who can lead the way forward and build a high-performing environment to support an amazing team on site. You will need:
- Demonstrated experience in leading and supervising large teams in a fast-paced and complex environment.
- Managing end-to-end processes within a customer fulfilment centre from receiving to customer fulfilment and satisfaction.
- Strong people leadership capabilities.
- Ability to influence and communicate with site leadership stakeholders.
- Ability to utilize key financial data and operational metrics to drive performance improvements and outcomes.
- Ability to execute a strategic vision.
- Ability to create new and better ways for the organization to be successful.
- Experience in developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Experience in developing people to meet both their career goals and the organization's goals.
- Ability to work within complex industrial relations frameworks.
