ICT Systems Support Officer

2 weeks ago

Mayfield, Australia Castle Personnel Services Limited Full time

Description

ICT Systems Support Officer

Disability Employment Services

Location: Mayfield with flexibility to move between Castle sites

Full-Time

Salary: $82k - $88k per year

Benefits

  • Fully maintained company vehicle, laptop and phone
  • Reduce your tax and save on expenses with access to not-for-profit salary packaging
  • Play a crucial role in supporting Castle’s service delivery objectives while advancing your own expertise in a dynamic and supportive environment.

Join Our Passionate Team at Castle

At Castle, we've been making a difference for over 30 years, helping individuals with diverse abilities lead meaningful lives in the vibrant communities of Newcastle, Hunter, and Central Coast. We're not just a company; we are a dedicated team committed to opening a world of possibilities through diversity, inclusion, and the value of employment.

Our participants are the driving force behind everything we do. Whether it be gaining employment, accessing education, or participating in their community, together, we collaborate to help them achieve their goals.

We are constantly seeking like-minded individuals to join our team. In return, Castle is committed to creating a work environment where people can bring their authentic selves to work, as we want to see you thrive.

Your Opportunity Awaits

As the ICT Systems Support Officer some of your core responsibilities will be:

  • Provide essential Tier 1 and Tier 2 support across multiple Castle sites ensuring our network, internet, and telecommunications systems run smoothly.
  • Collaborate closely with our Managed Service Provider, handling escalations and contributing to exciting ICT projects.
  • Provide training and support to employees on workplace technology, ensuring they are proficient in ICT policies.
  • Create and summarise insightful reports for management, keeping them informed about ICT support activities and progress.
  • Maintain high standards by ensuring all ICT service support adheres to policies and procedures, while actively contributing to policy updates and development.
  • Take on a variety of tasks aligned with your skills and experience, providing valuable support across different areas as needed.
  • Assist in monitoring and reporting on service contract requirements, ensuring that we consistently meet and exceed expectations.

This is a full-time, permanent position based at our Mayfield location with flexibility to work out of other Castle sites, as suited to your needs and the needs of the business.

Maximise your earnings

Enjoy our attractive salary packaging benefits Choose the benefit that best suits your needs and lifestyle, and pay for it with pre-tax money. This includes living expenses (mortgage/rent), meal and entertainment, and even purchasing a car.

By paying for these expenses before tax is calculated, you'll pay less tax and have more money to spend, you are able to claim a total of $18,550 per year.

What You'll Need to Succeed

If you do not meet all the listed requirements, please do not let this deter your application or motivation to have a conversation with the hiring manager

  • Equivalent to 3-year Degree with experience, or VET Advanced Diploma/Associate Degree with equivalent knowledge and experience, or equivalent knowledge and experience.
  • Demonstrated ability to diagnose and support business systems
  • Demonstrated problem solving skills
  • Proven ability to work unsupervised in complex environments.
  • Demonstrated ability to work in a team to achieve common goals and outcomes
  • Demonstrated ability to assist with building positive working relationships with stakeholders
  • Demonstrated personal integrity, professionalism and empathy
  • Works with stakeholders to resolve ICT support issues in a timely manner

Essential Criteria

  • Current unrestricted driver licence or access to transport
  • Willingness to obtain a NDIS Worker Check and Working with Children Check
  • Willingness to demonstrate Castle’s Vision, Purpose and Value statements and the ability to engage others and influence organisational culture

Ready to Make a Difference? Apply Now

If this is you, apply now with a copy of your current CV and a cover letter outlining your experience and interest in the opportunity.

For more information, please contact HR, at castlerecruitment@castle.org.au

We look forward to hearing from you.

Castle promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. Castle encourages people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply for this job.

Castle also promotes Accessibility for all hiring campaigns. Please advise if you require assistance.

Castle’s services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands – past, present and emerging.

Role Type

On-site • Permanent • Full-time • Associate

Pay Rate

82000 AUD - 88000 AUD (Annum)

Company Overview

For over 30 years, Castle has helped people with disabilities, mental health conditions, chronic illnesses and injuries find work and live meaningful lives the Newcastle, Hunter, and Central Coast regions. Castle’s group of highly passionate people, provide support to individuals to empower and facilitate them to be financially and socially independent through a range of community referral partners, capacity building, social interactions, training, education and employment. Castle provides guidance and supports to employers to have inclusive workplaces through recruitment, on the job training and support and workplace education. We believe in the power of diversity, the responsibility of inclusion and the value of employment.

Report this job

  • ICT Systems Support Officer

    2 weeks ago

    Mayfield, Australia Castle Personnel Services Limited Full time

    DescriptionICT Systems Support OfficerDisability Employment Services Location: Mayfield with flexibility to move between Castle sites Full-Time Salary: $82k - $88k per yearBenefitsFully maintained company vehicle, laptop and phone Reduce your tax and save on expenses with access to not-for-profit salary packagingPlay a crucial role in supporting Castle's...

  • Credit / Ar Officer

    2 weeks ago

    Mayfield, Australia Support Services - InfraBuild Full time

    **About the role**: As our new Credit Officer, you will be the primary communication to the customer in respect of cash collection and credit issues. You will ensure key relationships are maintained whilst maximising cashflow. Key responsibilities: - Own credit issues and develop action plans to resolve any credit issues - Establish and maintain...

  • Credit / Ar Officer

    2 weeks ago

    Mayfield, Australia Support Services - InfraBuild Full time

    About the role:As our new Credit Officer, you will be the primary communication to the customer in respect of cash collection and credit issues. You will ensure key relationships are maintained whilst maximising cashflow.Key responsibilities: Own credit issues and develop action plans to resolve any credit issues Establish and maintain relationships with...

  • Control Systems Engineer

    2 weeks ago

    Mayfield, Australia Orica Full time

    About OricaAt Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It's an exciting...

  • Control Systems Engineer

    4 weeks ago

    Mayfield, Australia Orica Full time

    About OricaAt Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.  It’s an...

  • Administration Support

    4 weeks ago

    Mayfield, Australia ConnectAbility Australia Full time

    **Are you ready for a new challenge and driven to help support Operations succeed?** At ConnectAbility we believe that every person is entitled to the best life possible. Founded in 1992, ConnectAbility is a not-for-profit organisation providing support to individuals across Hunter local government areas. We provide a broad range of personalise support to...

  • Post Placement Support Officer

    4 weeks ago

    Mayfield, Australia JobLink Plus Full time

    **Location**: Mayfield Employment Type: FP - Full-Time Permanent Department: Claims, Quality & PPS Mayfield Closing Date: 13/03/2024 Supporting Documentation: - Position Description**Claims and Post Placement Support Officer** **About You** You will be a kind, empathetic, culturally aware person who is dedicated to genuinely helping people. You will...

  • Administration Officer

    3 weeks ago

    Mayfield, Australia Uniting Full time

    **About the opportunity** Uniting is seeking experienced Administration Officer to work at our Irwin Hall, Mayfield service permanent part time basis basis - 3 days per week, 8 hours per day. You will be working Monday, Friday & can chose the other day. Our Administration Officer is core to the Uniting team, and live and breathe Inspired Care. This role is...

  • Development QA Manager

    4 weeks ago

    Mayfield West, Australia Newcastle Weighing Services Pty Ltd Full time

    Fantastic opportunity for an experienced Development QA Manager to join a team of professionals at our Newcastle Head office facilities **About the business** **About the role** **Key Responsibilities** - Review software issues raised by end users and assign software issues appropriate level of priority based on impact to end users. - Act as point of...

  • Administration Officer

    2 weeks ago

    Mayfield, Australia Uniting Full time

    About the opportunityUniting is seeking experienced Administration Officer to work at our Irwin Hall, Mayfield service permanent part time basis basis - 3 days per week, 8 hours per day. You will be working Monday, Friday & can chose the other day. Our Administration Officer is core to the Uniting team, and live and breathe Inspired Care.This role is central...

  • Administration Officer

    2 weeks ago

    Mayfield, Australia Uniting Full time

    About the opportunityUniting is seeking experienced Administration Officer to work at our Irwin Hall, Mayfield service permanent part time basis basis - 3 days per week, 8 hours per day. You will be working Monday, Friday & can chose the other day. Our Administration Officer is core to the Uniting team, and live and breathe Inspired Care.This role is central...

  • Administration Officer

    3 weeks ago

    Mayfield, Australia Uniting Full time

    About the opportunityUniting is seeking experienced Administration Officer to work at our Irwin Hall, Mayfield  service permanent part time basis basis - 3 days per week, 8 hours per day. You will be working Monday, Friday & can chose the other day.   Our Administration Officer is core to the Uniting team, and live and breathe Inspired Care.This role is...

  • Administrative Officer

    1 week ago

    Mayfield, Australia Catholic Schools Office, Diocese of Maitland-Newcastle Full time

    Posted: 01/05/2024- Closing Date: 15/05/2024- Job Type: Permanent - Part Time- Location: Mayfield- Job Category: Administration & Office SupportSan Clemente High School Mayfield is seeking a Permanent Part Time (30 hours per week) Administrative Officer to join the team. San Clemente - A Catholic school in the Dominican tradition. Preparing to include Stage...

  • Administrative Officer

    2 weeks ago

    Mayfield, Australia Catholic Schools Office, Diocese of Maitland-Newcastle Full time

    Posted: 01/05/2024- Closing Date: 15/05/2024- Job Type: Permanent - Part Time- Location: Mayfield- Job Category: Administration & Office SupportSan Clemente High School Mayfield is seeking a Permanent Part Time (30 hours per week) Administrative Officer to join the team.San Clemente - A Catholic school in the Dominican tradition. Preparing to include Stage 6...

  • Control Systems Engineer Control Systems Engineer Mayfield, Newcastle, NSW, AU, 2304 24 May 2024 0.00 km

    4 weeks ago

    Mayfield, Australia Orica Full time

    About Orica At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.  ...

  • Administrative Officer

    2 weeks ago

    Mayfield, Australia Catholic Schools Office, Diocese of Maitland-Newcastle Full time

    Posted: 09/06/2023- Closing Date: 19/06/2023- Job Type: Permanent - Full Time- Location: Mayfield- Job Category: Administration & Office SupportSan Clemente High School is seeking a permanent part-time (30 hours per week) Administrative Officer to join the team from 17 July 2023.San Clemente - A Catholic school in the Dominican tradition. Preparing to...

  • Administrative Officer

    4 weeks ago

    Mayfield, Australia Catholic Schools Office, Diocese of Maitland-Newcastle Full time

    Posted: 09/06/2023- Closing Date: 19/06/2023- Job Type: Permanent - Full Time- Location: Mayfield- Job Category: Administration & Office SupportSan Clemente High School is seeking a permanent part-time (30 hours per week) Administrative Officer to join the team from 17 July 2023. San Clemente - A Catholic school in the Dominican tradition. Preparing to...

  • Administration Officer

    3 weeks ago

    Mayfield, Australia Uniting Full time

    **About our facility** Uniting Irwin Hall in Mayfield is a happy and peaceful aged care home just a few kilometres from Newcastle's CBD set across 2 storeys. Your Uniting Homemaker ensures that the community of just 38 residents is thriving and doing things that are meaningful and enjoyable. **About us** At Uniting, we believe in taking real steps to make...

  • Learning Support Assistant

    2 weeks ago

    Mayfield, Australia Catholic Schools Office, Diocese of Maitland-Newcastle Full time

    Posted: 30/08/2023- Closing Date: 12/09/2023- Job Type: Temporary- Location: Mayfield- Job Category: Education, Childcare & TrainingSt Dominic's Centre Mayfield is seeking an experienced temporary part time (12 hours per week) Learning Support Assistant to join the team as soon as possible, to work Thursdays and Fridays.St Dominic's School is a Catholic...

  • Learning Support Assistant

    1 week ago

    Mayfield, Australia Catholic Schools Office, Diocese of Maitland-Newcastle Full time

    Posted: 08/02/2024- Closing Date: 22/02/2024- Job Type: Contract- Location: Mayfield- Job Category: Education, Childcare & TrainingSt Dominic's Centre Mayfield is seeking a temporary part-time (30 hours per week) Learning Support Assistant to join the team for 2024. St Dominic’s is a systemic, co-educational school that caters for students from...