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Software Support Consultant

2 months ago

Eagle Farm, Australia Cox Automotive Full time

About Cox Automotive

Cox Automotive Australia is a subsidiary of Cox Automotive US, the world’s largest automotive services and technology provider. Our local team of almost 600 team members work with automotive manufacturers, as well as an array of automotive dealers and with the corporate and government fleet sector. Our brands in Australia & New Zealand include Manheim Auctions (passenger, industrial and salvage), Kelley Blue Book, Sell My Car, and digital retailing solutions including LeadDriver and Xtime.

The role

As a Software Support Consultant at Cox Automotive, you will be responsible for delivering top-tier technical support to our automotive industry clients who use our software solutions.

You will work closely with clients to troubleshoot issues, offer guidance, and ensure their software systems are operating efficiently. This role is critical in maintaining client satisfaction and helping our clients maximize the value of our software products.

Responsibilities:

  • Provide technical support to clients via phone and email assisting with software-related inquiries, issues, and troubleshooting
  • Diagnose and resolve software-related problems, escalating complex issues to the appropriate teams and tracking them to resolution
  • Offer training and guidance to clients on the effective use of our software products
  • Collaborate with the development and product teams to convey client feedback
  • Continuously monitor client satisfaction and proactively address any concerns, ensuring positive customer experience
  • Participate in quality assurance testing of new software releases and updates

Skills & Experience:

  • Proven experience in technical support or a similar role, especially in software support
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and interpersonal skills
  • Proficient in using remote support tools and ticketing systems i.e. Zendesk etc
  • Ability to work effectively both independently and as part of a team.
  • Knowledge of automotive industry processes and software systems will be highly regarded
  • Degree in Computer Science, IT, or a related field (preferred but not essential) or equivalent work experience

Our benefits?

  • Our team members have spoken, and we are officially certified as a Great Place to Work
  • We offer on the job training to ensure you are successful in the role and other training and development opportunities such as LinkedIn Learning, Pluralsight, Employee Resource Groups and many more
  • Our Benefits offerings include Birthday Leave, Volunteering Leave, Service Awards, access to Reward and Recognition platform just to name a few
  • Employee Assistance Program (EAP) – EAP is a professional service that is voluntary, confidential and free of charge to all team members and their immediate family members and dependents 24/7
  • Find more benefits at careers.coxautoinc.com.au/pages/benefits

We offer a collaborative team environment where you can thrive, grow and make a meaningful impact. If you are looking for a fun, challenging and rewarding opportunity to build your career, apply now and make your mark

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