Ict Customer Support Officer
4 weeks ago
Terex Australia Pty Ltd is currently seeking an ICT Customer Support Officer. Working within an established IT department, you will be working and troubleshooting onsite issues for company team members based at a range of locations across Australia.
The role includes resolving urgent issues and providing frontline support to our users out in the field, while ensuring that all ICT Infrastructure, Security Policies and Procedures are strictly adhered to.
The position is full time with an annual salary of $73,500pa plus superannuation.
**Your duties** will include but are not limited to:
- Provide onsite and remote support to a variety of environments to a large team across varied time zones.
- Support end user hardware, printers, mobile devices and phones, monitoring and escalating issues which may arise.
- Resolve software issues, cloud maintenance and security procedures.
- Support of Office 365.
- Maintain up to date documentation and processes, managed within corporation IT and finance policies and procedures.
**Required qualifications & skills**:
- Recognized diploma qualifications (or higher) in information technology.
- Recognized industry certification is desirable (MCSE, MCSA or CCNA).
- Excellent written and spoken English with personable and professional phone manner.
- Proven track record with similar position - Level 1 & 2 requests and support.
- Desktop support knowledge (mostly Win10), skilled at PC build and deploy processes and knowledge of SCCM or similar.
Pay: $73,500.00 per year
Work Location: In person
Application Deadline: 05/07/2024
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