Day Hospital Administrator

4 weeks ago


Mudgeeraba, Australia Monash IVF Group Full time

Monash IVF Group are leading the future of reproductive care.
 
 
At Monash IVF we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family.

The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.
Valuing each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following: 

  • A Learning & Development Framework that supports your professional development
  • Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
  • Discounts on MIVFG fertility and ultrasound services
  • Paid IVF Leave
  • Paid Parental Leave - 12 weeks plus superannuation
  • Access to Fitness Passport Gym Membership

A role with unique responsibilities
Day Surgery Administrators will have a very important role at Monash IVF Group in our new Broadwater Private Day Hospital. You will be the first person patients meet when they enter the hospital. With exceptional service, underpinned by compassion, empathy and attention to detail, you will directly enhance the experience of patients undertaking fertility/gynaecology, ophthalmology, paediatric dental and plastics procedures. 

Under the guidance of the Patient Services Team Leader, your responsibilities will include:

  • Triaging incoming calls, emails, and responding to patient enquiries
  • Managing patient bookings, admission paperwork and the flow of patients through the day hospital each day
  • Performing Health Fund Checks as required
  • Managing the collection of excesses/co-payments, daily banking, receipting and reconciliation
  • Accurate data entry into the patient management system, FYDO
  • Providing general administrative support to the team
  • Delivering best-in-class service to all patients

Are you the ideal candidate for us?
The Day Hospital Administrators will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following:

  • Knowledge of medical terminology
  • Previous health administration experience
  • Previous experience with Private Health Funds, medical billing and receipting
  • Excellent telephone manner
  • Exceptional computer and IT skills
  • Experience using FYDO (advantageous) and Microsoft Office Suite (essential)
  • Strong attention to detail
  • Ability to work cohesively within a multi-disciplinary team
  • Superior time management skills with proven ability to multitask
  • A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. 

If you’re ready to join our new Broadwater Private Day Hospital, please follow the link below.

Closing Date: 17th June 2024 (unless filled prior)
  
Debra Chapman
Senior HR Business Parter - QLD & WA
debra.chapman@monashivf.com

OR

Megan Hall
People & Culture Advisor - QLD & WA
megan.hall@monashivf.com
 
All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy. 



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