Day Hospital Patient Admissions/ Reception- Icon Cancer Centre Southport

2 weeks ago

Mudgeeraba, Queensland, Australia Icon Cancer Centre Australia Full time

Administration Gold Coast Part Time Icon Cancer Centre Australia

  • Friendly and Supportive Team Environment
  • Permanent Part-Time Position (45hr fortnight)
  • Monday – Friday Site open from 7.30am – 5pm daily.

Learn about our Southport centre here:

About the role:
We have an opportunity for a Patient Admissions/Reception Officer to join our Southport centre. This position is to manage the collection and verification of patient information effectively and efficiently for timely referral to Medical Specialist and admission to the centre. Working in a part-time capacity 45hours/fortnight, Monday to Friday within the operating hours. This role will report to the Administration Manager.

Key Responsibilities:

  • Creating new treatment plans and hard charts for clinics
  • Greeting patients and visitors at reception ensuring they are received in a professional, efficient and friendly manner
  • Facilitate the Patient Admission and Discharge procedures/paperwork
  • Performing health fund checks upon patient arrival, discussing any costs / gap payments / co-payments
  • Ensuring patients details are checked and updated on a regular basis
  • Ensuring that patients arrivals are marked and manage wait room functions for both medical practice and day hospital as needed
  • Schedule further appointments
  • Ensure accurate collection of new patient information
  • Confirm financial responsibility for all admissions
  • Liaise with health insurance fund customer service personnel to verify health insurance status
  • Communicate clearly with patients and their families to ensure all patients are well informed of financial costs related to admissions

Skills & Experience:

  • Administration or Medical Receptionist Qualification
  • 12 months relevant professional medical / hospital reception experience requiring current knowledge and understanding of health insurance funds
  • Exceptional communication and customer service skills
  • Professional, efficient and friendly manner both over-the-phone and face-to-face
  • Outstanding team member qualities including willing to support your colleagues and positive attitude
  • Experience with Medicare DVA and Private Health.
  • Excellent organisational and time management skills.
  • Ability to work in fast-paced environment
  • Flexibility and adaptability to complete various administration tasks across Medical Oncology and Radiation Oncology units
  • Ability to work efficiently with attention to detail
  • Proficient use of Microsoft Outlook

Who are we?
Icon Group is Australia's largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.

Here's why our people choose us:

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

Impact, at Scale: We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here you'll know your work is making a difference.

Connection, at Heart: Our work isn't easy but it's extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand: We're constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

A few of our benefits

  • Company-wide rewards, recognition and benefits portal
  • Structured professional development program
  • Access to novated lease options via our partner RemServ
  • Access to clinical and non-clinical education programs
  • Employee Assistance Program

Excited to join us?
At Icon, build relationships that matter. Apply Now because At Icon, You Can.

Visit to read the stories of our incredible people.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

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