Customer Service
2 months ago
About the role:
This role is responsible for providing a positive customer experience by maintaining a solution-orientated approach. You will be able to comfortably respond to customers changing needs by reviewing care plans, updating service activities and liaising with relevant stakeholders.
You can be based in any location around Australia and it’s a 12 month secondment opportunity.
The overall objectives of this role include:
- Drive and maximize billable hours within scope whilst supporting CHSP customer journeys.
- Collaborate with relevant stakeholders to manage requests, complaints and escalations.
- Follow procedures and manage requests according to the information documented in Salesforce or emails.
- Manage incidents, hazards and complaints in alignment to respective policies and escalate where required.
- Ensure all clinical situations are escalated to the appropriate clinical team in an effective and timely manner.
- Manage invoicing inquiries, direct debit requests, fee considerations requests.
- Committed to continuous improvement, implementing corrective actions and ensuring organisational compliance.
About you:
- A strong customer experience focus gained through working in CHSP or similar previous role
- Previous demonstrated experience in an office/administration role
- Advanced written and verbal communication skills
- Ability to build strong internal relationships including working within a multidisciplinary team
- Ability to meet deadlines and work under pressure and manage multiple priorities
- Strong organisational and analytical skills
- Ability to work independently and proactively, identifying issues and potential solutions
- Advanced computer skills including word, excel, power point, database management
Next steps:
Please review the requirements carefully and, if you meet the criteria and are interested in applying, seek endorsement from your current manager first before submitting your updated CV via the link above (no email applications please). We are not accepting external applications at this time. A full position description can be provided upon request.
If you have any questions, please email us at talent@kincare.com.au
Applications close: 5pm, Friday 16th August 2024.
-
Director Operations
5 months ago
Sydney, Australia NSW Government -Department of Customer Service Full timeMake a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...
-
Manager Customer Care, Intake and Triage
1 month ago
Sydney, Australia NSW Department of Customer Service Full time**Manager Customer Care, Intake and Triage** **Branch and Division**:Issues Resolution/Fair Trading Operations **Location**: Parramatta/Flexible **Term**: Ongoing/permanent **Grade**: Clerk Grade 11/12 **Salary range**: $139,787 - $161,663 + Super **Closing Date**: Tuesday 29th October (at 9.59am) **About the Role**: An exciting opportunity has become...
-
Customer Support Officer
5 months ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities available** DCS is a great place to work, and it’s not just us saying that! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...
-
Customer Service Representative
1 month ago
Sydney, Australia Service NSW Full time**Customer Service Representative - Warriewood Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location: Warriewood Service Centre** **Employment Status**: Full Time Ongoing Role We are...
-
Network Services
1 month ago
Sydney, Australia NSW Department of Customer Service Full time**Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x ongoing, full-time or part-time opportunity **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and Operations Officer to...
-
Network Services
1 month ago
Sydney, Australia NSW Department of Customer Service Full time**Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x temporary 12 month opportunity available, full-time or part-time **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and...
-
IT Service Cost Recovery Analyst
5 months ago
Sydney, Australia NSW Department of Customer Service Full time**IT Service Cost Recovery Analyst, Ongoing opportunity based in Sydney, plus flexible/hybrid working options** - Ongoing position available - Grade 7/8, salary range: $106,025 - $117,363 + 11% super - Based in Sydney CBD (McKell), plus flexible working options available **About the role** The IT Service Cost & Recovery Analyst coordinates cost recovery...
-
Manager Dispute Services
4 days ago
Sydney, Australia NSW Department of Customer Service Full time**Manager Dispute Services - NSW Rental Commission** **Grade**: Clerk Grade 11/12 **Duration**: Ongoing **Location**: Sydney **About the Team** Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex...
-
Manager Dispute Services
3 days ago
Sydney, Australia NSW Department of Customer Service Full time**Manager Dispute Services - NSW Fair Trading** **Grade**: Clerk Grade 11/12 **Duration**: Ongoing **Location**: Sydney **About the Team** Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex tenancy...
-
Service Desk Coordinator
5 months ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Service Desk Coordinator, Ongoing opporuntity, Sydney and Parramatta office locations + flexible/hybrid working options available** The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. ICT is being transformed from an outsourced vendor to a best of breed sourcing model with Service Desk and governance...
-
Service Transition Analyst
5 months ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Service Transition Analyst, Ongoing opportunity, Sydney CBD plus WFH/Hybrid working options** The Department of Customer Service is looking for a Service Transition Analyst to join our growing team! **WHAT WE CAN OFFER YOU**: - Fantastic ongoing clerk grade 7/8 opportunity. - Salary range: $101,947 - $ 112,849+ Super, commensurate with experience. -...
-
Appliance Service Technician
2 weeks ago
Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong design heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious.We are seeking a high calibre Appliance Service Technician to join our Sydney team, who is sustainably minded and can use their knowledge to repair appliances...
-
Graphic Service Operator
5 months ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Graphic Designer, temporary up to 12 months with possible extension.** An exciting opportunity has arisen for a Graphic Designer to join our warm, fun, and friendly Design & Communications team within Spatial Services, a division of the Department of Customer Service (DCS). To this end the Design & Communications team operates across DCS to ensure...
-
Appliance Service Technician
4 weeks ago
Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout the RoleFisher & Paykel Customer Services Pty Ltd is seeking a skilled Appliance Service Technician to join our Sydney team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest level of product knowledge.Key Responsibilities:Repair and test appliances to ensure customer...
-
P&C Contact Centre Support Officer
1 week ago
Sydney, Australia NSW Department of Customer Service Full time**P&C Contact Centre Support Officer** **Clerk Grade: 3/4 $79,032 to $86,539 + super** **Employment Type: Ongoing/full time** **Hybrid role with a home base of Parramatta OR Gosford with regular office attendance** **This role sits within the People & Culture Contact Centre Team within the People & Culture Division** ***About the team**: ***Within DCS, our...
-
Assistant Data Analyst
3 months ago
Sydney, Australia NSW Department of Customer Service Full time**Assistant Data Analyst** **Customer Insights, Human Services** **Clerk Grade**: 5/6 **Employment Type**: Temporary Full Time until 30 Jun 2025, with prospect to extend. **Flexibility**: Hybrid This role sits within the Customer Data & Insights Division in the Human Services Insights team **About the team** Customer Insights partner with other government...
-
Assistant Operations Officer
2 months ago
Sydney, Australia NSW Department of Customer Service Full time**Assistant Operations Officer** **Salary**:Clerk Grade 5/6 ($93,295 - $102,941) **Role Type**:Ongoing, Full-time **Location**: Parramatta, with a requirement to attend the office once a week **About Revenue NSW** Revenue NSW is the state’s principal revenue management agency. We are a part of the Department of Customer Service. Our purpose is to...
-
Assistant Compliance Officer
2 months ago
Sydney, Australia NSW Department of Customer Service Full time**Assistant Compliance Officer** **Clerk Grade**: 5/6 **Employment Type**:Multiple ongoing opportunities **Location**:Parramatta - staff are expected to attend office as needed to meet business requirements **DCS Division**: Revenue NSW Taxes & Grants - Business Taxes ***About Revenue NSW** Revenue NSW is the state’s principal revenue management agency....
-
Data Analyst
3 months ago
Sydney, Australia NSW Department of Customer Service Full time**Data Analyst** **Customer Insights, Human Services** **Clerk Grade**: 7/8 **Employment Type**: Temporary Full Time until 30 Jun 2025, with prospect to extend. **Flexibility**: Hybrid working This role sits within the Customer Data & Insights Division in the Human Services Insights team **About the team** Customer Insights partner with other government...
-
Team Lead P&C Contact Centre
6 days ago
Sydney, Australia NSW Department of Customer Service Full time**Team Lead P&C Contact Centre** **Clerk Grade**:9/10, Ongoing, Full-time 35 hours per week **Location**:4PSQ Parramatta or Gosford (travel required between these locations) **Salary Range**:base salary starting at $120,859 p.a + superannuation **HR Business Partner Portfolio 1 team, People & Culture, Department of Customer Service** - Take charge of a...