Customer Service Consultant

5 days ago

Allambie Heights, Australia Cerebral Palsy Alliance Full time

Location

Allambie Heights, NSW, Australia

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.
- About the role
- You will be responsible for providing exceptional first point of contact experience to all external and internal customers of Cerebral Palsy Alliance, as well general administrative duties including scheduling to support the organisation and contribute to the customer experience.
- As well as excelling in both verbal and written communications, you will be great at building and maintaining relationships at all levels, and confident in assisting team members with issues such as problem-solving. You will sit at Reception and be the welcome of our CPA Allambie site.
- This is a permanent part-time position based on 4.5 days per week, Tuesday - Saturday (half day on Saturday) at the Allambie Heights office.
- Working for CPA offers you exceptional remuneration & benefits:

- Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
- Flexible ways of working - compressed hours, working from home options, flexibility surrounding hours
- 12 weeks paid parental leave and 2 weeks paid partner leave
- 2 additional leave days each year
- $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
- Discounted gym membership for you and your family, using Fitness Passport
- Employee Assistance Program
- Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.
- Responsibilities of the role (not limited to):

- Managing incoming calls
- Central reception duties
- Scheduling of appointments
- General administration
- Database management
- About you:

- A good understanding and commitment to the rights of people with a disability
- Outstanding customer service skills
- The ability to work independently and as part of a team
- Ability to prioritise work and meet deadlines
- A flexible and collaborative approach to work
- Important information_:_
- At _CPA_ the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click _
- here_
- ._
- Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such all employees at CPA must be triple vaccinated against COVID-19, prior to their start date._ _Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the _
- rights
, wellbeing and safety of people with a disability. We are _a _
- child safe
- organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct._
- CPA is a smoke free workplace including in, on and around CPA sites and vehicles._
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