Field Service Supervisor

4 weeks ago


Toowoomba, Queensland, Australia Cummins Inc. Full time

Job Summary:

Cummins Inc. is seeking a highly skilled Field Service Supervisor to lead our team of technical experts in diagnosing and executing complex repairs to engine products at customer sites.

Key Responsibilities:

  • Establish and maintain productive customer relationships, ensuring prompt and efficient attention to customer needs.
  • Apply specialized tools and follow documented procedures to diagnose and complete complex repairs.
  • Perform preventative maintenance activities on engines and related components, adhering to documented schedules and standards.
  • Escalate unresolved issues to product specialists or supervisor, providing coaching and development opportunities for technicians and apprentices.
  • Complete required documentation, including service worksheets, timesheets, and warranty claims, ensuring accuracy and adherence to company policies.
  • Identify additional sales and service opportunities with customers, promoting business growth and customer satisfaction.
  • Maintain service vehicles and tools in a clean and operational condition, adhering to health, safety, and environmental policies.

Requirements:

  • Apprentice-trained engine technician or equivalent experience.
  • Vocational diploma from a relevant technical institution.
  • Locally valid driving permit.
  • Expert-level knowledge of engine products and customer service experience.
  • Ability to provide technical advice and coaching to junior technicians.

Qualifications:

Cummins Inc. is seeking a motivated team leader with the ability to bring out the best in a team. The ideal candidate will be the main customer contact, delivering results aligned with key performance indicators (KPIs). They will provide direction to a team of 7 field technicians, ensuring customer service and support are critical to the business's success.



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