Field Service Supervisor
4 weeks ago
Job Summary:
Cummins Inc. is seeking a highly skilled Field Service Supervisor to lead our team of technical experts in diagnosing and executing complex repairs to engine products at customer sites.
Key Responsibilities:
- Establish and maintain productive customer relationships, ensuring prompt and efficient attention to customer needs.
- Apply specialized tools and follow documented procedures to diagnose and complete complex repairs.
- Perform preventative maintenance activities on engines and related components, adhering to documented schedules and standards.
- Escalate unresolved issues to product specialists or supervisor, providing coaching and development opportunities for technicians and apprentices.
- Complete required documentation, including service worksheets, timesheets, and warranty claims, ensuring accuracy and adherence to company policies.
- Identify additional sales and service opportunities with customers, promoting business growth and customer satisfaction.
- Maintain service vehicles and tools in a clean and operational condition, adhering to health, safety, and environmental policies.
Requirements:
- Apprentice-trained engine technician or equivalent experience.
- Vocational diploma from a relevant technical institution.
- Locally valid driving permit.
- Expert-level knowledge of engine products and customer service experience.
- Ability to provide technical advice and coaching to junior technicians.
Qualifications:
Cummins Inc. is seeking a motivated team leader with the ability to bring out the best in a team. The ideal candidate will be the main customer contact, delivering results aligned with key performance indicators (KPIs). They will provide direction to a team of 7 field technicians, ensuring customer service and support are critical to the business's success.
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