Service Desk Officer

1 week ago

Perth, Australia Synergy Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

Role Summary:

The Service Desk Officer is an exciting opportunity in our Business Services team based at our Perth CBD offices.

The main objective for this role is to be the first point of contact for all technical and non-technical related queries. You will support the daily operations of Synergy by ensuring all enquiries, incidents, and requests are managed accurately whilst providing high quality customer service.

Key responsibilities of the role include:

  • Efficiently respond to first and second level technical and non-technical incidents and requests via phone, email, and face to face (walk ups) interaction.
  • Be the first point of contact for IT assistance (PCs, mobile devices, printers, network, application etc) and facilities and fleet queries.
  • Correctly identify, troubleshoot, triage / escalate incidents and requests as required.
  • Participate in an on-call roster to provide afterhours and weekend support.
  • Assist with account administration, onboarding and offboarding activities.

What you’ll bring:

  • Certification or tertiary qualifications in computer systems, computer science, or information technology. An ITIL Foundations Certificate would also be highly regarded.
  • Minimum 3 years’ experience working in an IT support / service desk role.
  • Strong knowledge of technical IT concepts.
  • Experience with Active Directory, Microsoft Office, VMware, SAP support is preferred.
  • Strong customer focus and a willingness to go above and beyond.

What we offer:

Working for an employer of choice also means you will enjoy:

  • Flexible work arrangements
  • Professional Development Opportunities
  • Purchased Annual Leave
  • Best practice parental leave

Click here for a full list of our benefits

Every Voice Matters

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

We understand that it is important for our workforce to reflect the diversity of the community in which we operate. We are proud to be recognised as an inclusive employer for 2021-22 by the Diversity Council of Australia. Whatever your background or however you identify, please apply if this is a role that would make you excited to come into work every day.

Please email recruitment@synergy.net.au if you require assistance with submitting your application

Synergy reserves the right to close applications when a suitable pool of candidates is identified

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