Officer Service Desk

2 weeks ago


Perth, Western Australia Perenti Group Full time
The Perenti Group operates across a wide range of mining sectors within Australia and across the globe. Due to our size and multiple business operations, we can offer unique career progression opportunities.

Perenti has identified three vacant Service Desk Officer position's that we are actively sourcing.

Position Purpose:

Providing first level support to users associated with operating installed hardware and software according to Service Level Agreements.

Key Accountabilities:

  • Monitoring/Triaging all problems reported to the IT Service Desk.
  • Providing remote and face to face technical support to users regarding IT incidents and service requests
  • Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve them.
  • Maintaining accurate log entries of fault with resolution and contact details.
  • Ensuring all hardware/software installations and routine upgrades are implemented in a timely manner.
  • User administration across all enterprise systems within the business
  • Working on tasks as assigned by Team Leader.
  • Maintaining Desktop/Laptop/Tablet asset information.
  • Ensuring technical queries not progressing are escalated to resolver groups according to established procedures.

The role will be based at the Perenti office in the Perth CBD.


Our Employee Benefits program acknowledges our employees with extensive offers from corporate partners including novated leasing, health insurance discounts, travel/accommodation benefits, and flexible working opportunities.

We strive to create an inclusive environment for all employees and value diversity.
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