IT Service Desk Officer

1 week ago


Perth, Western Australia Professional Search Group Full time

Job Description

  • Immediate 8-week contract
  • High chance of extension or going permanent
  • Work close to home – southern suburbs location

The Client

PSG is seeking a customer focused team player with a positive attitude and a willingness to learn new technologies to join a government department as an ICT Service Desk Officer. This is an initial short term contract with a high chance of becoming a permanent position.

The Role

Reporting into the IT Manager, you will act as the first point of call for IT related queries. This is a rewarding opportunity to join a supportive team environment and enhance your existing IT skills.

As an ICT Service Desk Officer, you will:

  • Log and prioritise support tickets as well as resolve Level 1 and 2 ICT issues.
  • Understand problems and take ownership to explain solutions in non-technical terms to end users.
  • Monitor incidents and ensure SLAs are adhered to in a timely manner.
  • Escalate more complex technical issues ensuring relevant parties are updated on the progress of their ticket.

Skills and Experience

To be successful you will have the following skills and experience:

  • Demonstrated experience providing first and second level support ICT support in an enterprise environment.
  • Proficiency in using ticketing tools like ServiceNow, Fresh service or ConnectWise
  • Working knowledge of MS platforms including MS Office suite, MS Windows Desktop Operating Systems
  • Strong technical knowledge of SCCM
  • Strong verbal and written communication skills

Apply Today

To be considered for this role, submit your CV today (in Word format) by clicking the Apply button or directly to



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