Service Desk Officer
6 months ago
The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.
We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.
Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south
Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.
**Role Summary**:
The Service Desk Officer is an exciting opportunity in our Business Services team based at our Perth CBD offices.
The main objective for this role is to be the first point of contact for all technical and non-technical related queries. You will support the daily operations of Synergy by ensuring all enquiries, incidents, and requests are managed accurately whilst providing high quality customer service.
**Key responsibilities of the role include**:
- Correctly identify, troubleshoot, triage / escalate incidents and requests as required.
- Participate in an on-call roster to provide afterhours and weekend support.
- Assist with account administration, onboarding and offboarding activities.
**What you’ll bring**:
- Certification or tertiary qualifications in computer systems, computer science, or information technology. An ITIL Foundations Certificate would also be highly regarded.
- Minimum 3 years’ experience working in an IT support / service desk role.
- Strong knowledge of technical IT concepts.
- Experience with Active Directory, Microsoft Office, VMware, SAP support is preferred.
- Strong customer focus and a willingness to go above and beyond.
**What we offer**:
Working for an employer of choice also means you will enjoy:
- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave
Click here for a full list of our benefits
**Every Voice Matters**
Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.
-
Service Desk Officer
2 months ago
Perth, Australia St John of God Health Care Full timeYour role at St John of God Health Care The Position- Providing first level customer support services to stakeholders on the day-to-day operational capacity of desktop and infrastructure services.- Undertaking call management, which includes the initial logging, diagnosis and classification of service requests.- - Supporting the allocation of multi-factor...
-
Service Desk Officer
6 months ago
Perth, Australia Robert Half Full timeSupport Engineer wanted to join our tight-knit IT team providing exceptional customer service and delivering level 1 & 2 support. Are you an experienced Service Desk Technician with a passion for technology and problem-solving? Do you thrive in a fast-paced, high-pressure environment and enjoy being a part of a tight knit IT team? We are currently seeking a...
-
L1 Service Desk
6 months ago
Perth, Australia HAYS Full timeExciting opportunity to provide customer service and troubleshoot hardware/software issues for the end users **Your new company** Exciting opportunity to provide customer service and troubleshoot hardware/software issues for the end users. Location - North of river Contract length - 5 months **Your new role** - Sound technical knowledge of PC hardware...
-
Service Desk Analyst
6 months ago
Perth, Australia Sharp & Carter Full timeExciting opportunity for ambitious Service Desk professionals - Gain exposure to diverse IT environments and varied project work - Excellent workplace culture and structured development **The Company** *** Join the IT team of one of the largest businesses in WA in a challenging and varied IT support role. The organisation is a tight-knit, people focused...
-
Service Desk Analyst
6 months ago
Perth, Australia HAYS Full timeAn excellent opportunity to provide your technical expertise to the ICT team **Your new company** Exciting opportunity to work for one of the top mining clients in WA **Your new role** This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a resource company. - Logging and...
-
Service Desk Analyst
6 months ago
Perth, Australia HAYS Full time5-month contract opportunity for an experienced service desk analyst **Your new company** This organisation is based in the Eastern Suburbs of Perth, and due to busy period they are searching for an experienced Service Desk Analyst to join their team for an initial 5-Month contract (Possibility of extension/permanent placement). **Your new role** Within...
-
IT Service Desk
6 months ago
Perth, Australia HAYS Full timeAn exciting opportunity to work for a top leader in the education industry on a 9 month fixed-term contract. **Your new company** An exciting opportunity to work for a top leader in the education industry on a 9 month fixed-term contract. **Your new role** Looking for an IT Service Desk Officer to join a high performing team, Responsibilities: -...
-
Service Desk Officer
6 months ago
Perth, Australia Downer Group Full time**Who We Are** Downer is the leading provider of integrated services in Australia and New Zealand. Our Industrial & Energy business provides end-to-end facilities management and asset lifecycle support services for Australia’s critical economic infrastructure. Operating across the future energy, power generation, oil and gas and industrial sectors, we...
-
Service Desk Agent
6 months ago
Perth, Australia Fujitsu Full time**Service Desk Agent** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the...
-
Service Desk Analyst
6 months ago
Perth, Australia Finite Full timeLocation: - Perth- Job Type: - Contract- Specialisation: - Help Desk & IT Support- Salary: - Negotiable- Reference: - CR/025172_1707200834- Contact: - Katie Griffin- **ROLE DESCRIPTION / JOB TITLE** The position is for a Service Desk Analyst, who provides ongoing support, technical skills and experience to deliver, maintain and support end-user standard...
-
Help Desk Officer
5 months ago
Perth, Australia P&N Bank Full timeUnique opportunity with a growing national organization - Attractive remuneration & career development - Collaborative and innovative culture within a customer-centric organisation **About us** *** Are you looking for a career with endless opportunities? There’s more to us than banking. P&N Group is amongst the largest customer-owned banking...
-
Service Desk Engineer
4 weeks ago
Perth, Australia Contract Resources Pty Ltd Full timeIT & Telecomms Help Desk / Support Perth Permanent / Full Time 20/11/2024 Excellent SOR Location Oil & Gas Industry Supportive Team About Contract ResourcesSince its establishment in 1989, Contract Resources (CR) has experienced impressive growth, expanding globally and becoming a leading provider of specialised industrial and mechanical...
-
Service Desk Support Specialist
4 weeks ago
Perth, Western Australia Randstad Full timeJob OverviewRandstad Digital is seeking an experienced Service Desk Support Specialist to join our team. In this role, you will provide 2nd and 3rd level service desk support, managing ICT incidents and Service Requests using the incident management and request fulfillment processes.Key ResponsibilitiesProvide accurate Incident management, Problem...
-
Service Desk Analyst
6 months ago
Perth, Australia Peoplebank Full timeLocation: - Perth CBD- Job Type: - Contract- Posted: - 9 minutes ago- Contact: - Alson Fernandes- Discipline: - General IT - Reference: - 260382**Service Desk Analyst** - Initial 6-monthcontract in the Perth CBD - A chance to work in the mining industry sector - Seeking Level 1 support of Microsoft environments **About the company**: A highly reputed WA...
-
IT Service Desk Analyst
4 months ago
Perth, Australia Ramsay Health Care Full time**Permanent full-time opportunity**: - **Based on site at Joondalup Health Campus / Hollywood Private Hospital - Perth, WA**: - **Great opportunity to grow your career across a national network!** A great opportunity exists for someone who is looking to build on their IT/Helpdesk experience and grow their career. We are seeking an **IT Service Desk...
-
Service Desk Operations Specialist
1 month ago
Perth, Western Australia Randstad Full timeAbout the Role:The primary objective of this Service Desk Analyst position is to provide high-quality technical support and manage ICT incidents and service requests using established processes and frameworks.Key Responsibilities:Provide accurate and timely incident management, problem management, change management, and service request management within...
-
Service Desk Analyst
8 months ago
Perth, Australia Pilbara Minerals Full timeGreat People, Great Company, Great Future. We’re a great Australian success story, having rapidly grown to be a major player in the global lithium market. Our Pilgangoora lithium Operation is one of the largest, hard-rock lithium operations in the world and we’re continuing to expand. **THE OPPORTUNITY**: Reporting directly to the Service Delivery...
-
Service Desk Analyst
6 months ago
Perth, Australia HAYS Full timeExciting chance for a Service Desk Analyst to join a State Govt client on a 6-month contract Your new company **IT Support Analyst**: Exciting chance for a Service Desk Analyst to join a State Govt client on a 6-month contract **Your new company** A leading organisation, with a reputation for excellence in the industry. **Your new role** As a Service...
-
Graduate Service Desk Analyst
2 months ago
Perth, Australia RSM Australia Full timeGraduate Service Desk Analyst **Graduate Service Desk Analyst** **Job no**: 494543 **Work type**: Full time **Location**: Perth **Categories**: Consulting, Graduate Do you want to work in a flexible and supportive environment where you are connected to an extensive network with world-class networking and career growth opportunities? Our Graduate Program...
-
Service Desk Specialist
4 weeks ago
Perth, Western Australia Contract Resources Pty Ltd Full timeJob SummaryThis is an exciting opportunity to become a part of Contract Resources Pty Ltd as a Service Desk Engineer. The ideal candidate will have a strong background in IT support and excellent communication skills.