Tour Guide/Retail Assistant

4 weeks ago

Bundaberg Central, Australia Manpower Full time

JOB TITLE: BUNDABERG RUM VISITOR EXPERIENCE RETAIL SALES ASSISTANT

CONTEXT/ SCOPE:

Diageo is the proud producer of premium drinks enjoyed by millions of people around the world. We have become the industry leader by putting consumers at the heart of our business and by understanding what it means to celebrate life. We create value with and for our customers, and our ambition is to be one of the best performing, most trusted and respected consumer products companies in the world.

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences at the home of the famous Bundaberg Rum. Our Bundaberg Rum Visitor Experience takes visitors on an immersive, multi-sensory journey, sharing our love for rum with a new generation of drinkers. Visitors will lose themselves in the journey of rum-making and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.?

ORGANISATIONAL CONTEXT:

The Bundaberg Rum Visitor Experience is a 7 day a week operation with this role required to contribute to ensuring that outstanding performance is delivered compliantly every day.

Complexity in this role comes from:

  • Working safely on a hazardous goods site whilst managing the safety of visitors and staff.
  • Working as a part of a large team (up to 30 people).
  • Flexibility to work weekdays, weekends, and public holidays as required.

FINANCIAL DIMENSION:

  • Assist with the delivering of agreed commercial and customer service targets.

PURPOSE OF THE ROLE:

The primary role of the Bundaberg Rum Distillery Visitor Experience Retail Sales Assistant is to support and contribute to a high level of service and deliver an exceptional experience to consumers.

Additionally, the Bundaberg Rum Distillery Visitor Experience Retail Sales Assistant will be expected to model positive behaviours such as proactive consumer engagement, immersive storytelling, and model a growth mindset to also contribute positively to a large, diverse, cross functional team.

They will be responsible for achieving service and sales targets, which can involve various staff training such as selling techniques (on selling/ up selling) and product knowledge (features and benefits). All staff are required and encouraged to educate consumers to discover Bundaberg Rum and its products along with promoting a responsible drinking culture.

TOP ACCOUNTABILITIES:

Perform cross functional tasks that deliver the successful day to day running of the Visitor Experience facility including but not limited to:

  • Retail sales
  • Ticket sales
  • Bar tending
  • Site cleaning
  • Event execution

Achieving strategic and financial targets:

  • Assist the wider Visitor Experience team in delivering financial, visitation and customer service targets.
  • Grow and foster the loyalty agenda.

Drive safety, compliance and ethical standards:

  • Adhere to our site's safety standards and promote the safety culture in the Visitor Experience team to ensure that all our staff and guests remain safe.
  • Drive compliance and cash handling responsibilities in line with CARM guidelines.
  • Represent Diageo and the Bundaberg Rum brand in a responsible and professional manner.
  • Promote social responsibility in the consumption of alcohol products and adherence to the Diageo marketing code.

QUALIFICATIONS/ EXPERIENCE/ SKILLS REQUIRED:

Preferred Qualifications/ Experience:

  • RSA
  • 2+ years of Retail/ Tourism/ Hospitality experience.
  • Strong desire to learn more about the Bundaberg Rum story, brand, and its characteristics.
  • Possess a friendly, helpful, confident, and engaging personality.
  • Be familiar with sales protocols and customer service procedures.
  • An excellent communicator, both verbal and written.
  • Possess the ability to build positive relationships with customers.

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