Technical Services Engineer

4 months ago

Sydney, Australia MongoDB Full time

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas (), Cloud Manager and Compass.

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Sydney for our hybrid working model.

Why MongoDB is a fantastic place to work and build your career

Be a part of the company that’s reinventing the database, passionate about innovation and speedEnjoy a fun, inspiring culture that is engineering focusedWork with exceptionally talented people around the globeLearn, contribute, and make an impact on the product and community

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. 

MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge platform, TSEs will increase the efficiency of our customers, other team members and departments throughout MongoDB. 

What you need

You should have 4+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidate should have a mix of experience in most of the following areas

Strong diagnostics and troubleshooting experience, with the ability to analyze issues holistically, from the application tier, to database to storageBroad awareness of customer workloads and use cases, including performance, availability, and scalabilitySystems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshootingAbility to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etcGood understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and cachingExperience supporting complex mission-critical product applications and database systems (RDMBS or non-relational)

You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time. There’s a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount. We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential. We also aim to have diverse technical backgrounds and therefore different subject matter expertise is welcome.

You do not need to have prior experience with MongoDB. We can teach you that 

Bonus Points

Experience with authentication systems such as LDAP, Kerberos, ADExperience using or managing MongoDBExperience using distributed version control systems, and in particular gitExperience using any cloud services stack such as AWS, Azure or GCPExperience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators

Success Measures

In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire TrainingIn 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate examIn 12 months, you will be a part of a technical experts group within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

  • Technical Engineering Manager

    5 minutes ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    Technical Engineering ManagerAmazon Web Services (AWS) is seeking a talented Technical Engineering Manager to lead our team of support engineers. As a Technical Engineering Manager, you will be responsible for the development and implementation of technical strategies to improve operational processes and performance.**Key Responsibilities:** Develop and...

  • Technical Service Engineer for Philips HealthTech

    1 month ago

    Sydney, New South Wales, Australia Philips Full time

    About the RoleWe are seeking a highly skilled Technical Service Engineer to join our team at Philips, a leading health technology company. In this role, you will be responsible for providing technical support to our customers, ensuring their HealthTech products and services are functioning optimally.Key ResponsibilitiesExecute technical service requests,...

  • Technical Services Engineer, Partners

    4 months ago

    Sydney, Australia MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Technical Service Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Philips Full time

    About the Role">This is an exciting opportunity to join our team in NSW as a Technical Service Engineer, working on multiple modalities such as CT and MRI.">As a key member of our team, you will be responsible for maintaining and developing robust customer relationships, providing expert technical advice on maintenance, installation, and servicing of medical...

  • Technical Service Engineer

    1 month ago

    Sydney, New South Wales, Australia Philips Full time

    About the RoleWe are seeking a highly skilled Technical Service Engineer to join our team in NSW, Australia. As a key member of our customer-facing service engineering team, you will be responsible for providing expert technical support and maintenance services for our medical equipment.Key ResponsibilitiesProvide best-in-class service including technical...

  • Technical Account Lead for Cloud Services

    4 minutes ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    We are seeking a Technical Account Lead for Cloud Services at Amazon Web Services. As a trusted advisor, you will have a direct impact in helping our customers gain the most value from cloud technology. Your primary responsibility will be to craft and execute strategies to drive our customers' adoption and use of AWS services.The ideal candidate will have 3+...

  • Technical Account Manager, Financial Services

    7 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles...

  • Technical Services Manager

    1 month ago

    Sydney, New South Wales, Australia BNY Mellon Full time

    Unlock Your Potential as a Technical Services Manager at BNY MellonAt BNY Mellon, we're committed to empowering our employees to grow and succeed. As a leading global financial services company, we touch nearly 20% of the world's investible assets.We're seeking an experienced technical engineer who aspires to move towards technology management and leadership...

  • Technical Program Manager, Region Services

    6 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    5+ years of technical program management working directly with software engineering teams experience - 7+ years of working directly with engineering teams experience - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management Amazon Web Services (AWS) is seeking a Technical Program...

  • Technical Support Engineer

    2 months ago

    Sydney, New South Wales, Australia Microsoft Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for owning, investigating, and solving complex customer technical issues.About the RoleThis is an exciting opportunity to work with a talented team of professionals who are passionate about...

  • Technical Service Manager

    6 months ago

    Sydney, Australia White Bay Search Full time

    Top 5 Great Places to Work in Australia - Lucrative Salary Package - Central CBD Location **About My Client**: A leading Australian telecom company, centered in Sydney, is on the lookout for a Technical Service Manager. Known for providing exceptional customer care and having a state-of-the-art technical support center, this company is expanding its...

  • Operations and Technical Lead

    6 minutes ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    Operations and Technical LeadWe are looking for an experienced Operations and Technical Lead to join our team at Amazon Web Services (AWS). As an Operations and Technical Lead, you will be responsible for the day-to-day management of our team of support engineers and the development of technical strategies to improve operational processes and...

  • Technical Solutions Engineer

    2 months ago

    Sydney, Australia Cdc Data Centres Full time

    About us: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale...

  • Technical Solutions Engineer

    2 months ago

    Sydney, Australia CDC Data Centres Full time

    About us: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale...

  • Technical Solutions Engineer

    4 months ago

    Sydney, Australia Arista Networks Full time

    Job Description Who You’ll Work With Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and...

  • Technical Service Professional

    2 days ago

    Sydney, Australia Macquarie Telecom Group Full time

    Are you a recent Graduate in Information Technology, Computer Science, Engineering or other STEM related field? Are you looking for a career in network engineering or solution architect? Then kickstart your career with us at Macquarie Telecom. **About the role.** This is a 2-year Graduate Program in the heart of our business, the Hub. It is like no other!...

  • Technical Support Engineer Lead

    4 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team. This is a challenging role that requires strong technical expertise, excellent communication skills, and a passion for delivering exceptional customer experiences.Job SummaryThe Technical Support Engineer will be responsible for providing high-quality technical support...

  • Technical Account Manager Financial Services

    3 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles...

  • Technical Service Engineer

    6 months ago

    Sydney, Australia KBR Full time

    Title: Technical Service Engineer (L3) - Expression of Interest Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments...

  • Technical Account Manager, Financial Services

    7 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in a similar role as a Senior Technical Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Infrastructure Lead, Operations Manager, Devops Lead etc. - Understand operational parameters and troubleshooting for at least four of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and...