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Customer Service Coordinator

3 months ago

Parkville, Australia UniLodge Full time

14th August, 2024

  • Join our team at UniLodge @ UoM - Lisa Bellear House located on the Royal Parade in Parkville, VIC
  • Permanent Full Time opportunity
  • Fun and supportive team culture, with real internal training opportunities offered to staff

WHY UNILODGE
  
UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.
  
Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP). And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.   
  
WHO YOU ARE
  
You will be in the centre of the action, so we are looking for a fun, enthusiastic, and passionate team player to join our team. Ideally you will have experience in customer service and/or reception and will be motivated for a career at UniLodge. You will love to build connections with people, and demonstrate a passion for problem solving, and going above and beyond to provide great experience to our residents. Some of your essential skills include strong written and verbal communication skills, good attention to detail, solid computer skills and a “we care” attitude.
  
YOUR RESPONSIBILITIES
  
As a Customer Service Coordinator - Reservations, your responsibilities will include but not be limited to:

  • Operate the day to day front desk reception area with a focus on providing an exceptional resident experience
  • Assist residents with enquiries related to residency, studies, general needs and overall well being
  • Complete check in and out process for residents at the beginning and end of their tenancy
  • Assist with leasing and the ongoing property management of rooms/units and apartments
  • Conduct room shows to prospective tenants
  • Maintain effective liaisons with property services such as maintenance, contract cleaners, contractors, and security personnel to ensure smooth and efficient service to residents
  • Work to achieve and maintain the budgeted occupancy figures
  • Pro-actively ensure that accounts are paid up to date and manage any arrears.

Our mandatory requirements include:

  • Valid Working Rights in Australia and New Zealand
  • First Aid + CPR Certification (or be willing to obtain).
  • National Police Check
  • Working with Children Check

HOW YOU CAN APPLY
 
If you’re interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.
  
UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.
  
We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.

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