Application Support Administrator

1 month ago


Sydney, Australia Australian Broadcasting Corporation Full time
  • Ultimo, Sydney location
  • Great opportunity to join an iconic Australian brand
  • Provide comprehensive maintenance and support of essential ABC applications
  • Base salary $107K to $117K

The Role  

The ABC is looking for an Application Support Administrator to support and ensure the smooth running of the UKG Workforce Management system and other applications. This is a full-time, permanent position working with the Corporate Applications Team in our Ultimo office. 

The Job 

  • Work closely and collaboratively with business and technical stakeholders to support and enable operational processes, controls and integrity of data. 
  • Act as technical point of contact through the incident management process and escalate to appropriate teams and vendors as required.  
  • Troubleshoot very complex second level support incidents and problems, providing workarounds where applicable.

Position Description:  50069773 APPLICATION SUPPORT ADMINISTRATOR.pdf

About You 

We're looking for someone with workforce management system knowledge and experience in a complex technical environment within a large organisation, who is proactive and has a talent for adapting to new technologies and suggesting improvements. You have analysis, problem solving and organisational skills with an ability to work to tight deadlines with accuracy. 

You’ll have: 

  • Extensive experience in the provision of technical systems support, configuration and administration in a range of enterprise applications, including SaaS solutions, UKG Pro Workforce Management or similar workforce management systems.
  • Highly advanced skills and knowledge in support of system interfaces, preferably with Dell Boomi or similar, with an understanding of integration concepts, methods, protocols, testing tools, etc.
  • Excellent ability to troubleshoot very complex second level support incidents and problems, providing workarounds where applicable.

What we can offer you:  

  • 15.4% ABC Nominated super. 
  • Paid parental, carer’s and supporting partner leave. 
  • Salary packaging. 
  • ABC Mentoring. 

About ABC Product & Technology: 

The Product & Technology (P&T) division is responsible for delivering the technology and services that enable the ABC to fulfil its creative, strategic and business goals. The scope of activities and responsibilities of the P&T division range from keeping ABC programs and services on-air and on-line, to delivering on key projects, as well as assisting in setting the technology strategy and architecture for the ABC.

More Info: 

In line with our focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals. The ABC also aims to achieve a gender-balanced workforce.

If you want to know more, please contact Peter Salak, Corporate Applications Team Leader on Salak.Peter@abc.net.au

For more information on working at the ABC visit abc.net.au/careers 

Applications Close: 11:55 pm, Sunday 17 November



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