Kronos Application Support
15 hours ago
JD
- **Exp
- 5+yrs**
**Job Type
- **Permanent
**Skill Set
- **Application Server Deployment & Administration
**JD-**
- Act as the primary support point for the assigned customer issues.
- Ensuring appropriate communications to all stakeholders on progress of issues or escalations.
- Program SQL based queries and views to develop interfaces and customised reports
- Negotiating timeframes for solutions implementation with clients and updating clients on progress during problem resolution.
- Establish customer satisfaction through meeting or exceeding customer SLA expectations.
- Escalating process or project improvements to relevant parties within the organisation in order to enhance the current use of products or reduce incoming call volume.
- Provide standby, public holidays cover and after hour service as needed to meet business requirements.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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