Applications Support Analyst

6 months ago


Sydney, Australia White Bay Search Full time

Hybrid role - 50/50 Office and WFH
- Global Company with Award Winning Culture
- Perfect role for those that love VBA

This globally respected organisation operates at the forefront of the professional services sector, delivering comprehensive business solutions with a focus on assurance, tax, advisory, and more. Renowned for its commitment to quality and excellence, it continually leverages advanced technology and innovation to provide valuable insights to clients.

**About the Role**

**Key Responsibilities**
- Application issue troubleshooting, support, administration, and resolution
- Support of new releases, features, and functionality
- Vendor management, renewals, and management of 3rd party apps/add-ons
- Identify opportunities for system enhancements and process improvements
- Collaborate with stakeholders to implement solutions and maintain system documentation

**Desired Skills and Attributes**
- Strong VBA and Excel skills
- Knowledge of Xero, Fuse, Account Kit, M365, and Visual Basic for Applications
- Analytical and problem-solving capabilities
- Robust communication skills, both internally and with external vendors
- Understanding of ITIL processes, specifically requests, incidents, continual improvement, and change
- Familiarity with accounting, finance or financial/accounting systems
- Experience in a professional services environment
- Exposure to integration middleware tools like Mulesoft or Workato will be advantageous

**Why Join?**
Embark on a fulfilling career path in Application Support, where you will transcend reactive technical resolutions to actively discover solutions and foster best practice in an agile environment. This role offers an excellent platform to showcase your skills in VBA and Excel, coupled with unparalleled professional development and opportunities to thrive within a culture that celebrates innovation, integrity, and collaboration.

**Sound like you?



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