Customer Service Representative

3 weeks ago

Salisbury, Australia Bluescope Full time

Job Description

The Opportunity

Come and discover the opportunity to join ourOrrcon Steel business in our Salisbury team as a Customer Service Representative. Orrcon Steel a leading Australian steel distributor and manufacturer of steel tube and pipe with nationally recognised brands. 

Join our supportive, customer-focused team renowned for providing consistently high levels of service. You’ll interact with our customers via phone and email, delivering a premium service and helping our business to increase sales and develop ongoing relationships now and into the future. 

You don’t need to have experience in steel or the building sector. Where you’ll add value from day one is your motivation to provide exceptional customer service and your energy and enthusiasm for learning.

When you join our team you will receive a competitive remuneration package including our profit share plan (bonus incentive scheme).  We offer flexibility for work/life balance, access to varied health and wellbeing initiatives including our Employee Assistance Provider, annual flu vaccinations, on-site car parking, on-line physio, and training and development including LinkedIn learning access. 

What Will You Do?

As a key contact for sales and service enquiries you will:

  • prepare and follow up on customer quotes
  • manage sales enquiries via email and phone; including both inbound & outbound calls
  • identify opportunities with our customers to provide value-add services
  • reach out to new or existing customers to identify potential opportunities to generate further sales growth
  • support our external sales teams and branches across Australia
  • provide internal support and regular feedback to relevant sales teams regarding customer and competitor information
  • resolve issues and seek ways to improve the customer experience

More About You

You’ll be an enthusiastic team players with a passion for customer service, attention to detail and going the extra mile to assist your customers. You’ll bring:

  • experience working in a customer service environment
  • high attention to detail with a natural curiosity to resolve discrepancies
  • excellent interpersonal skills and the ability to negotiate mutually satisfying outcomes
  • confidence in your computer skills and your ability to learn new systems
  • a willingness to grow, learn and develop yourself

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

  • create and deliver innovative solutions that drive transformation in our business
  • make an impact that really does shape the world we live in
  • keep growing through continuous learning and development opportunities
  • enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, strengthening our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers  

Together we can make a world of difference.

Applications close Tuesday June 11th, 2024

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