Customer Service Representative

7 months ago


Salisbury, Australia Astrum Recruitment Full time

**Are you looking for an exciting opportunity to be a part of a cutting-edge migration project in the telecommunications industry?**

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative for our migration from 3G to 4G Telecommunications devices.

This role will play a crucial part in ensuring a smooth transition for our entire Electronic Security customer base.

**Main Purpose of Role**:

- Facilitate the migration process from 3G to 4G Telecommunications devices for our Electronic Security customers.
- Effectively communicate with both internal and external stakeholders to ensure a positive outcome for the customers and the business.
- Collaborate with various teams, including Customer Service, Scheduling, Contract Admin, and National Key Accounts, to provide comprehensive support.
- Maintain a strong customer service focus and uphold a reputation for caring and professional service to clients.

**Personal Attributes**:

- Empathetic and patient, with a customer-focused and passionate approach to customer service.
- A problem solver who can work under pressure and adapt to changes in role functions.
- Demonstrates honesty, truthfulness, and trustworthiness.
- Self-motivated and accountable for their responsibilities.
- Enthusiastic with a positive outlook towards all situations.
- Hardworking, flexible, and willing to learn.

**Job Types**: Full-time, Casual

**Salary**: $30.00 - $33.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Salisbury, QLD: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person



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