Customer Service Representative
7 months ago
**Are you looking for an exciting opportunity to be a part of a cutting-edge migration project in the telecommunications industry?**
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative for our migration from 3G to 4G Telecommunications devices.
This role will play a crucial part in ensuring a smooth transition for our entire Electronic Security customer base.
**Main Purpose of Role**:
- Facilitate the migration process from 3G to 4G Telecommunications devices for our Electronic Security customers.
- Effectively communicate with both internal and external stakeholders to ensure a positive outcome for the customers and the business.
- Collaborate with various teams, including Customer Service, Scheduling, Contract Admin, and National Key Accounts, to provide comprehensive support.
- Maintain a strong customer service focus and uphold a reputation for caring and professional service to clients.
**Personal Attributes**:
- Empathetic and patient, with a customer-focused and passionate approach to customer service.
- A problem solver who can work under pressure and adapt to changes in role functions.
- Demonstrates honesty, truthfulness, and trustworthiness.
- Self-motivated and accountable for their responsibilities.
- Enthusiastic with a positive outlook towards all situations.
- Hardworking, flexible, and willing to learn.
**Job Types**: Full-time, Casual
**Salary**: $30.00 - $33.00 per hour
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
- Penalty rates
Ability to commute/relocate:
- Salisbury, QLD: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Authorisation:
- Australia (preferred)
Work Location: In person
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